Bilingual Customer Service Representative

Job Description

Job Description

Bilingual CSR – onsite, non-profit medical clinic

3-4 month+ contact

M-F 8AM – 5PM

$18/hr

Dallas, TX 75212

Must have had immunizations or be willing to be vaccinated for the following:

1. TDAP (within the last 10 years)
2. Flu Vaccine (September–April)
3. Hepatitis B (3 doses)
4. MMR (2 doses)
5. Varicella (2 doses)
6. TB Test (yearly)

The Call Center Agent is responsible for providing basic customer service over the phone.

JOB FUNCTIONS

· Operates in a high volume, structured call center environment by responding to incoming calls.

· Listens and asks questions to identify customer needs and provides corresponding solutions (e.g. call transfer, scheduling, answer to questions, etc.).

· Determines urgency of calls and contacts appropriate parties as necessary (e.g. Registered Nurses).

· Provides callers with general information of clinic services and hours of operation.

· Troubleshoot and helps resolve basic customer complaints or concerns.

· Determines types of appointments being requested by customers and schedules, reschedules, or cancels such appointments as applicable.

· Reviews scheduling mix of various providers to properly schedule customer appointments.

· Verifies caller’s insurance coverage and/or sliding fee discount eligibility.

· Composes messages on callers’ behalf and delivers messages to corresponding parties.

· Listens to and responds to messages from after-hours service in a timely manner.

· Performs other tasks as required by supervision.

MINIMUM QUALIFICATIONS

· Education: Minimum High School Diploma or equivalent

· Fluent in Spanish and English required.

· Basic Computer Literacy

· Customer Oriented

· Attention to Detail

· Effective Communication

· Must be able to maintain required immunizations as required by the organization.

Company Description

RPC Staffing was founded in 2002 as a firm that combines a hands-on approach with industry expertise and national reach.

We are a Veteran Owned Business; HUB Certified staffing company; a proud member of the Association of the United States Army & American Staffing Association; one of Dallas Business Journal’s Top Hispanic Owned Companies; an INC. 5000 America’s Fastest-Growing Private Company; a six-time winner of Clearly Rated’s Best of Staffing award; and one of Forbes’ America’s Best Professional Recruiting Firms.

Company Description

RPC Staffing was founded in 2002 as a firm that combines a hands-on approach with industry expertise and national reach.\r\n\r\nWe are a Veteran Owned Business; HUB Certified staffing company; a proud member of the Association of the United States Army & American Staffing Association; one of Dallas Business Journal’s Top Hispanic Owned Companies; an INC. 5000 America’s Fastest-Growing Private Company; a six-time winner of Clearly Rated’s Best of Staffing award; and one of Forbes’ America’s Best Professional Recruiting Firms.