Front Desk Coordinator

Job Description

Job Description

We are looking for a Front Desk Coordinator to support daily office operations for a non-profit organization. This contract-to-permanent opportunity is ideal for someone who enjoys creating a welcoming environment, managing front desk activity, and keeping administrative tasks organized. The person in this role will serve as a key point of contact for visitors, clients, and callers while helping the office run smoothly and effectively.

Responsibilities:
• Answer incoming calls, relay accurate messages, and direct inquiries to the appropriate team members or departments.
• Welcome visitors and clients upon arrival, oversee sign-in procedures, and follow established office security practices.
• Coordinate calendars and appointments for staff and clients to reduce scheduling conflicts and improve daily workflow.
• Perform administrative support duties such as copying, scanning, filing, and preparing routine office documents.
• Keep the reception area orderly, well maintained, and stocked with the materials needed for day-to-day operations.
• Monitor office supply levels, place replenishment requests, and help maintain an efficient front office environment.
• Support case coordination staff by organizing files, updating records, and ensuring information is entered accurately.
• Communicate with clients in a courteous manner, provide general assistance, and send reminders or notices when needed.
• Maintain confidential client and office information while updating databases and front desk records with care and accuracy.• High school diploma or equivalent required.
• Previous experience in a reception, front desk, or customer-facing administrative role.
• Strong verbal and written communication skills with a detail-oriented and approachable style.
• Ability to manage multiple priorities while staying organized in a busy office setting.
• Experience handling multi-line phone systems and directing inbound calls efficiently.
• Proficiency with clerical tasks such as filing, record maintenance, scanning, and data entry.
• Demonstrated commitment to accuracy, confidentiality, and dependable customer service.