Medical Assistant or LPN - Float pool

Clinical Support Specialist

Assist with the provision of patient centered care in an outpatient clinic. Performs various clinical support tasks under clinical supervision within the organization's established scope of practice guidelines to ensure efficient patient flow.

Prepare and rooms the patient for exam by obtaining vital signs and gathering/documenting/updating pertinent health information (i.e. chief complaint, allergies, and/or medications).

Perform laboratory procedures (i.e. strep test, wound culture, specimen collection, etc.) using principles of aseptic technique and standard precautions/infection control guidelines.

Assist the physician/advance practice provider (APP) with procedures and surgeries such as pelvic exams, allergy scratch testing, EMG, cautery, colposcopy, etc.

Administer routine medications, under physician/APP orders, which may include but are not limited to immunizations, antibiotics, vitamins and topical agents.

Provide basic patient instructions on the performance of routine tasks or skills. Follows through with necessary procedure or test requests, pre-approved care algorithms, new appointment times and referrals to other facilities or services. Refers questions to registered nurses and physicians/providers per scope of practice guidelines and relays information back to patient as directed.

Communicate with physicians and other members of the health care team to ensure smooth clinic flow and makes adjustments as necessary. Effectively communicates accurate and timely information with the patient.

May perform basic and advanced clinical support tasks or skills based on the specialty and appropriate advanced skills and competencies such as but not limited to removal of sutures and staples, straight catheterization, audiograms, laboratory procedures (throat/nose culture, drug screen), phlebotomy - butterfly, venous heel stick, EKG, spirometry, Holter monitor application, etc., under clinical supervision.

LPN: Licensed Practical Nurse (LPN) license issued by the state in which the team member practices, and Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA) needs to be obtained within 45 days unless department leader has determined it is not required.

MA: Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA) needs to be obtained within 45 days unless department leader has determined it is not required.

GED or HS Equivalency Diploma.

LPN: Advanced training beyond High School that includes the completion of an accredited or approved program in Practical Nursing

MA: Completion of an accredited or approved program in Medical Assistant, or 2 years of verifiable full-time experience as a Medical Assistant within the last 5 years.

Good communication skills; both written and verbal. Good interpersonal and customer service skills. Basic keyboarding and typing skills. This position may need to recognize needs and behaviors of age groups of patients treated; in this case, prior experience with such age groups is required.

CPR certification required upon hire or within 60 days of hire. Certification/Registration required. Non-certified MAs must obtain certification or registration within one year of hire with AMG approved certifying bodies.

Must be able to successfully complete clinic-based training for all associates. Ability to work with all levels of personnel. Ability to work under stressful situations. Frequent periods of extended standing and sitting. Possible lifting and assisting of patients.

If position has direct patient care or direct patient contact the following lifting requirement supersedes any previous lifting requirement effective 06/01/2015. Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.