Field Service Operations Manager

Field Service Operations Manager

Build something that matters. At Delta Star the work we do has a real impact. Every transformer we build helps deliver reliable electricity to homes, businesses, and communities across North America. As we continue to grow, we are looking for people who want more than just a job. We are looking for individuals who want to learn, contribute, solve challenges, and build a meaningful career alongside a team that is committed to delivering power at all times.

Field Service Operations Manager

Delta Star Inc. is seeking a strategic, people-focused, and operationally minded Field Service Operations Manager to lead the day-to-day operations of our Field Service business. If you excel at guiding teams, building efficient workflows, and driving operational excellence across a dynamic, multi-location environment, we want to hear from you!

What You'll Do

As the Field Service Operations Manager, you'll oversee all operational functions within the Field Service Operations team—ensuring safety, quality, and efficiency across every project. You'll lead and develop staff, strengthen processes, partner closely with sales teams, and implement strategies that elevate performance and customer satisfaction.

A Day in the Life

Your day will be a combination of team leadership, operational planning, and strategic problem-solving. You'll manage technicians across multiple locations, review performance metrics, address operational challenges, and ensure work is completed safely and efficiently. You'll collaborate with sales teams to validate project feasibility, act as an escalation point for urgent customer needs, and continuously identify opportunities to improve workflows, reduce costs, and boost quality.

Specific Duties

• Lead, mentor, and manage Operations staff across multiple locations, including remote employees.
• Oversee hiring, onboarding, task assignment, training, and performance evaluations.
• Develop and implement operational strategies, goals, and schedules.
• Identify and resolve operational issues; respond to emergencies and implement corrective actions.
• Analyze processes and design improvements that enhance productivity, safety, and quality.
• Track and report KPIs; analyze operational data to support strategic decision-making.
• Manage operational expenses, identify cost-saving opportunities, and support budget oversight.
• Monitor and maintain compliance with safety, testing, and quality standards.
• Partner with sales teams (Proposals, RSD, Reps, etc.) to ensure accurate and achievable quotes.
• Serve as the escalation point for sales and operations on customer-related matters.

What We're Looking For

We're looking for a driven, collaborative leader with strong electrical substation expertise and the ability to motivate teams, solve problems, and advance operational excellence.

Position Requirements

• Bachelor's degree in Business, Finance, Engineering, or a related field.
• Five years of relevant experience required; 7+ years preferred.
• Strong background in electrical substation maintenance with an emphasis on medium-voltage power transformers.
• Understanding of electrical substation testing, safety standards, asset management, and life-extension practices.

Skills & Competencies

• Demonstrated ability to lead and motivate diverse teams across multiple locations.
• Strong analytical skills with the ability to interpret data and drive informed decision-making.
• Excellent project management and organizational abilities; able to manage multiple priorities.
• Exceptional written and verbal communication skills for both internal and customer-facing interactions.
• High proficiency in Microsoft Office applications.
• Positive, team-oriented mindset with a willingness to help wherever needed.

Why Our Employees Join, Grow, and Stay

At Delta Star, you will find more than a job. You will join a team that values people, supports growth, and trusts you to make an impact. Whether you're on the shop floor, in the field, or in the office, you will work alongside talented people to solve meaningful challenges, power communities, and build a rewarding career. With opportunities to learn, advance, and contribute, plus a culture built on respect, teamwork, and work-life balance, Delta Star is a place where you can thrive for the long term.

Benefits That Support You

We believe that a rewarding career starts with feeling supported both at work and at home. That's why we offer a competitive total rewards package designed to support your health, financial well-being, professional growth, and work-life balance. Eligible employees have access to medical, dental, and vision coverage, retirement savings programs, paid time off, life and disability protection, wellness resources, employee assistance programs, and additional voluntary benefits that help you and your family thrive.

Pay Transparency

We are committed to fair and transparent pay practices. Compensation for this position will be determined within the posted salary range based on factors such as candidate qualifications, relevant experience, internal equity, market competitiveness, skills, and certifications. For union-represented roles, pay is established by the applicable collective bargaining agreement.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

AAP/EEO Statement

Delta Star is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.