Salesforce Administrator

KEY RESPONSIBILITIES:

• Administer and maintain the Salesforce platform, including user accounts, profiles, permission sets, role hierarchies, sharing rules, and security controls.
• Design, configure, and support Salesforce solutions using declarative tools such as Flows, validation rules, approval processes, record types, page layouts, and custom objects.
• Partner with business stakeholders to gather requirements, analyze business processes, and develop effective Salesforce solutions.
• Serve as a trusted advisor to program areas by identifying opportunities to improve business processes and increase platform adoption.
• Develop and maintain reports, dashboards, and analytics to support operational and executive decision-making.
• Manage data quality initiatives including data imports, exports, cleansing, deduplication, and migration activities.
• Coordinate and support Salesforce releases, testing activities, and deployment processes across development, testing, and production environments.
• Troubleshoot complex platform, configuration, security, and integration issues and coordinate resolution activities.
• Support integrations between Salesforce and internal or external systems using APIs and approved integration tools.
• Develop and maintain system documentation, configuration standards, operating procedures, and knowledge base materials.
• Deliver end-user training and provide ongoing support to business and technical staff.
• Mentor junior administrators and agency staff to build internal Salesforce administration and support capabilities.
• Assist in establishing Salesforce governance, security, change management, and platform support processes.
• Ensure compliance with Commonwealth security, accessibility, records management, and data governance requirements

REQUIRED EXPERIENCE:

• Five (5) years of professional experience administering, configuring, supporting, or developing enterprise applications.
• Three (3) years of hands-on Salesforce administration experience in a complex enterprise environment.
• Experience configuring Salesforce using declarative platform capabilities, including Flows, security models, reports, dashboards, validation rules, approval processes, and custom objects.
• Experience gathering business requirements and translating them into technical solutions.
• Experience working directly with business stakeholders, conducting requirements sessions, and providing customer-facing support.
• Experience managing Salesforce security, user provisioning, permission sets, profiles, and role hierarchies.
• Experience supporting data migration, data quality, and system integration activities.
• Experience participating in software testing, release management, and deployment processes.
• Experience developing end-user training materials and providing user support.
• Strong written and verbal communication skills with the ability to explain technical concepts to non-technical audiences.

PREFERRED QUALIFICATIONS:

• Salesforce Certified Administrator.
• Salesforce Advanced Administrator Certification.
• Salesforce Platform App Builder Certification.
• Salesforce Business Analyst Certification.
• Salesforce Platform Developer I Certification.
• Experience with Salesforce Industries (Vlocity), OmniStudio, DataRaptors, Integration Procedures, and FlexCards.
• Experience supporting Salesforce implementations, migrations, or large-scale platform modernization efforts.
• Experience with Experience Cloud, Service Cloud, Public Sector Solutions, or Government Cloud implementations.
• Experience with Copado, Git, DevOps, CI/CD, and source control practices.
• Experience developing Salesforce Flows and low-code automation solutions.
• Working knowledge of Apex, Lightning Web Components (LWC), APIs, and integration patterns.
• Experience establishing governance frameworks, support models, and administrative standards for Salesforce environments.
• Experience training, mentoring, or leading other Salesforce administrators and support staff.
• Experience supporting enterprise systems within government, public sector, healthcare, or other highly regulated environments.