SENIOR OPERATIONS MANAGER SCALABILITY

Responsive recruiter


KENTECH Consulting Inc . is an award-winning background technology screening company. We are the creators of innovative projects such as eKnowID.com, the first consumer background checking system of its kind, and ClarityIQ, a high-tech and high-touch investigative case management system.

MISSION
We're on a mission to help the world make clear and informed hiring decisions.

VALUE
In order to achieve our mission, our team exhibits the behaviors and core values aligned with it:

Customer Focused: We are customer-focused and results-driven.
Growth Minded : We believe in collaborative learning and industry best practices to deliver excellence.
Fact Finders: We are passionate investigators for discovery and truth.
Community and Employee Partnerships: We believe there is no greater power for transformation than delivering on what communities and employees care about.

As a small, agile company, we seek high performers who relish in the idea that their effort will directly impact our customers and help shape the next evolution of background investigations. Senior Operations Manager, Delivery & Scalability

This role is for a true operator. You know how to build repeatable systems, spot bottlenecks, run a cadence, and drive outcomes. You are financially aware, process-driven, and comfortable using modern tools, including AI, to move faster and work smarter.

This role requires comfort with changing priorities and tight deadlines, law enforcement clients can call with urgent requests at 5pm on Friday.

What You'll Own

Weekly operating cadence (core)

Own and run the weekly operating rhythm for delivery performance, including clear visibility into volume, capacity, deadlines, quality, and risks

Drive accountability through action tracking, follow-ups, and continuous process improvement

• Operational efficiency and scalability

• Identify bottlenecks, redesign workflows, and reduce friction across the investigation lifecycle

• Standardize processes into clear SOPs that hold up as we grow

• Capacity planning and forecasting

• Build and maintain staffing and capacity models tied to volume, throughput, and deadlines

• Make clear recommendations on resourcing, workload balance, and performance targets

• Cost and margin awareness

• Partner with finance to understand unit economics and protect margin as volume increases

• Improve productivity and reduce cost per case without sacrificing quality

• Tooling and automation

• Improve workflows using tools we already use (Google Workspace, dashboards, case systems)

• Hands-on experience using ChatGPT, Claude, or similar AI tools to automate workflows and reduce manual work (not just policy or governance experience).

Example Project A government client needs 500 background checks completed in 30 days . You would:

1. Assess current capacity and forecast throughput against the deadline

2. Build a staffing and workload plan (including contingency plans)

3. Stand up a weekly dashboard showing progress, risks, and quality metrics

4. Identify bottlenecks and drive process changes to stay on time and on budget

5. Use automation or AI where it makes sense to reduce manual work

You're a Strong Fit If You Have

• 5+ years leading operations in a service-based, high-volume, or fast-growth environment

• Direct experience scaling workflows, improving cycle times, and building operating rhythm

• Track record of improving operational efficiency without proportional headcount increases

• Experience with capacity planning, forecasting, and performance management

• Comfort with operational metrics and financial basics (cost awareness, productivity, budgeting)

• Strong documentation habits (SOPs, process maps, clear communication)

• Technically savvy and tool-comfortable, including practical use of AI tools in day-to-day work

Preferred (Not Required)

• Startup, BPO, SaaS, compliance, government contracting, or regulated operations experience

• Experience working in a high-trust environment with sensitive information

• Background screening experience


Not a Fit If

• You prefer structured, predictable workflows with well-established procedures

• You see operations as reactive firefighting instead of proactive system-building

What Success Looks Like in 12 Months

• More predictable throughput with documented SLAs

• Clear dashboards leadership reviews weekly

• Meaningful improvements in cycle time, quality, and cost per case

• Several manual processes simplified, standardized, or automated

• A scalable operating model that supports significant growth


Benefits

• Base salary: $75,000-$95,000 (depending on experience)

• Profit sharing

• 401(k)

• Health and dental insurance

• Paid time off

• Remote-first

• Direct access to senior leadership and high-visibility work

• Clear path to Director of Operations as the company grows

Compensation: $75,000.00 - $95,000.00 per year


We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

WHO WE ARE

KENTECH Consulting, Inc is a premier U.S.-based background investigation solutions firm and licensed Private Detective Agency. Our team of investigative experts blends cutting-edge technology with industry insight to deliver fast, accurate, and comprehensive reports.
With deep cross-industry experience, we provide fully compliant investigative services that meet the high demands of today's business environment.

WHAT WE DO

We offer customized background screening solutions tailored to meet the needs of diverse industries.
Our advanced tools and digital platforms allow us to conduct background and security checks up to 75% faster than traditional methods.
With real-time access to over 500 million records , KENTECH is a trusted authority in background checking technology across the U.S.

OUR VISION

To help the world make clear and informed decisions.

OUR MISSION

To deliver fast, accurate, and secure background investigations on a global scale-supporting safer hiring decisions and stronger communities.

CAREERS AT KENTECH

We're building a team of remarkable individuals who are:

Critical thinkers and problem solvers who see challenges as opportunities

Driven professionals who create meaningful impact through their ideas and results

Mission-driven collaborators who believe in the power of digital identity to create safer environments

Naturally curious and eager to innovate in an ever-changing landscape

Team players who believe in the value of camaraderie, laughter, and high standards

WHO THRIVES HERE?

• People who never back down from a tough challenge
• Professionals who bring their best every day-and uplift others around them
• Individuals who value purpose, performance, and a good laugh
• Teammates who want to shape the future of digital security and identification
• You, if you're reading this and thinking: "This sounds like my kind of place."

YOUR NEXT CHAPTER STARTS HERE

Ready to do work that matters with people who care?

Explore our current openings-your future team is waiting