Senior Manager, Sales Operations and Analytics - CVS Media Exchange (CMX)

Senior Manager, Sales Operations & Analytics

We're building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

CVS Media Exchange is dedicated to driving measurable outcomes for our suppliers, merchants, stores, GMs, brand advertisers, and agencies. Our full-funnel ad solutions leverage CVS's in-store and online data, extensive reach, and provide measurable results for our clientele. With a range of flexible pricing and buying models, including self-service, these solutions help businesses build brand awareness, engage with CVS consumers, and convert CVS consumers to shoppers.

Role Summary

The Senior Manager, Sales Operations & Analytics is responsible for driving the operational effectiveness, rigor, and performance visibility of the sales organization. This role oversees core sales processes including forecasting, pipeline management, reporting, and planning to ensure consistent execution against revenue targets. Working closely with Sales leadership and cross-functional partners, this individual delivers accurate insights, standardized processes, and scalable infrastructure that improve forecast accuracy, optimize sales productivity, and enable data-driven decision-making. The role requires a strong balance of analytical expertise, operational discipline, and stakeholder partnership to support day-to-day sales execution and long-term performance improvement.

This role partners closely with Sales, Product, Marketing, Partnerships, Sales Enablement, Business Systems, and Revenue Operations to ensure the sales organization is equipped with the tools, processes, and insights needed to achieve revenue targets. This individual balances strategic thinking with operational execution, translating data and market insights into actionable plans, scalable processes, and clear performance visibility.

Role Responsibilities Include But Not Limited To:

Sales Operations Execution & Process Management

• Own and manage core sales operations processes, including pipeline management, opportunity tracking, and forecasting cadence (weekly, monthly, quarterly, annual)
• Establish and enforce standardized sales processes, definitions, and workflows to ensure consistency and data integrity across the sales organization
• Partner with Revenue Operations and Business Systems to optimize CRM (Salesforce) processes, reporting structures, and system adoption
• Monitor pipeline health, including stage progression, conversion rates, and deal velocity, to ensure accurate visibility into business performance
• Support sales goal setting and quota allocation processes, ensuring alignment to revenue targets and organizational priorities
• Identify process gaps and inefficiencies, driving continuous improvement initiatives to increase scalability and seller productivity

Forecasting, Reporting & Performance Insights

• Lead the sales forecasting process, ensuring accuracy, consistency, and transparency through disciplined pipeline inspection and risk assessment
• Develop and maintain standardized reporting and dashboards that provide visibility into pipeline, bookings, revenue, and key performance metrics
• Conduct regular analysis of sales performance against targets, identifying trends, risks, and opportunities across teams, categories, and products
• Partner with Finance and Revenue Operations to align pipeline reporting with bookings, billed revenue, and incentive compensation (SIP) calculations
• Support monthly, quarterly, and annual business reviews by delivering clear, actionable performance insights and executive-ready reporting
• Translate data into practical recommendations that improve forecast predictability, pipeline conversion, and overall sales efficiency

Sales Planning Support

• Support annual and in-year sales planning processes, including bottoms-up modeling, capacity planning, and performance tracking
• Partner with Sales leadership to identify gaps to target and develop action plans to improve performance
• Collaborate with Sales Enablement to reinforce process adoption, reporting usage, and sales best practices
• Provide ongoing operational support to the Sales organization, ensuring teams have the tools, data, and insights needed to execute effectively

Cross-Functional Partnership & Operational Alignment

• Serve as a key partner to Sales, Finance, Revenue Operations, and Sales Enablement to ensure alignment across forecasting, reporting, and planning processes
• Ensure consistent data definitions and reporting methodologies across teams to enable a single source of truth for performance tracking
• Proactively surface risks, inconsistencies, or data gaps, driving resolution and accountability across stakeholders

Location: This role is hybrid and commutable to one of the following Corporate Hubs, which you must work in the office of 2 days a week (Tuesday - Wednesday):

• Wellesley, MA
• Woonsocket, RI
• New York, NY – Soho office
• Chicago, IL

Required Qualifications

• 6+ years of experience in Sales Operations, Revenue Operations, Strategy, or Sales Analytics
• Strong analytical skills with experience in forecasting, financial modeling, and pipeline management. Advanced proficiency in Excel, PowerPoint, and CRM systems (e.g., Salesforce); familiarity with BI tools such as Tableau or SQL preferred
• 2+ years of leadership experience, directly managing a team member

Preferred Qualifications

• Demonstrated experience working closely with Sales leadership in a high-growth or complex environment
• Proven ability to translate data into strategic insights and actionable recommendations
• Exceptional cross-functional collaboration and communication skills
• Strong project management skills with a high level of operational rigor and attention to detail

Education:

Bachelor's degree or equivalent (HS Diploma and 4 years of experience) required

Pay Range: The typical pay range for this role is: $82,940.00 - $199,144.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program. We take pride in offering a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families.