Client Service Associate

About HUB:

HUB International is a global insurance broker providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. HUB has more than 650 offices across the United States, Canada and Puerto Rico with more than 20,000 employees. Our regional offices throughout North America are dedicated to helping individuals and businesses evaluate and manage their risks and insurance needs. We are a company dedicated to superior customer service with employees committed to adding value to every client activity.

Role Summary

The Client Service Associate/Analyst provides essential non-advice-related support to wealth advisors and their clients, ensuring seamless delivery of wealth management services. This entry-level position offers the opportunity to develop core knowledge of financial products, planning concepts, and client service practices while supporting experienced advisors in managing high-net-worth client relationships.

Key Responsibilities

• Provide non-advice-related support to clients including preparing standard client reports and account statements

• Maintain accurate client files, documentation, and ensure all records are current and compliant

• Answer routine client questions and service requests under supervision of advisors

• Interface with broker-dealers, custodians, and product providers to facilitate transactions and resolve issues

• Prepare materials for client meetings including performance reports, financial statements, and presentation decks

• Process account paperwork including new account openings, transfers, and beneficiary updates

• Assist with scheduling client meetings and maintaining advisor calendars

• Monitor client accounts for required actions such as RMDs, rebalancing needs, and account reviews

• Support the team with data entry into financial planning software and CRM systems

• Participate in team meetings and contribute to process improvement initiatives

• Complete assigned training programs to build knowledge of financial products and planning concepts

• Ensure all client communications and documentation meet compliance standards

Qualifications

Education

• Bachelor's degree preferred in business, finance, economics, or related field

Industry Credentials & Licenses

• Wealth management background preferred

• Series 65 is a plus but not a requirement.

Professional Experience

• Experience in financial services, wealth management, or client services preferred

• Knowledge of financial industry, financial products, and financial planning concepts preferred

• Strong organizational skills with exceptional attention to detail and accuracy

• Excellent written and verbal communication skills

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

• Time management skills and ability to manage multiple priorities

• Ability to collaborate effectively with team members and managers

• Professional demeanor with commitment to delivering high-quality client service

• Eagerness to learn and develop expertise in wealth management

Department Account Management & Service

Required Experience: 1-2 years of relevant experience

Required Travel: No Travel Required

Required Education: High school or equivalent

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

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