Insurance Customer Service/Sales

Job Description

Job Description

Dont wait, take the next step in your career today. Blanca Morales Farmers Insurance in Bakersfield, California, is looking for a motivated and dynamic individual to join our team as a Full-Time Customer Service Representative . If you have a passion for delivering excellent customer service and enjoy working in a proactive environment and building rapport with others, this is the role for you. No prior experience in Insurance No problem! This is the perfect opportunity to transfer your experience to break into a new industry. Youll have the opportunity to grow your knowledge and youll benefit from additional avenues for growth and advancement. We will teach you everything you need to know. Are you an Experienced CSR? Incredible! You will benefit from continued training and education as well as career development and advancement opportunities. Continue growing your knowledge with our mentorship and training. You will also have the opportunity for advancement and the option to transition into sales if desired. Apply now to join our team and our commitment to customer satisfaction and success.

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Parental Leave

Mon-Fri Schedule

Career Growth Opportunities

Appreciation Lunches

Weekly team meetings

One on One Coaching

Family Focused

Monthly Bonus Opportunities

Paid Holidays

Business Casual Attire

Hands on Training

Flexible Schedule

• Process customer policy change requests.
• Handle all incoming claim calls from customers and follow-up.
• Complete Evidence of Insurance requests.
• Document each customer contact in eAgent.
• Immediately greet all customers, entering the office, in a friendly and helpful manner.
• Take premium payments from customers.
• Ask each customer for referrals and explain our referral program.
• Treat each customer contact as a cross and up-sell opportunity including financial products.
• Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
• Prospecting and generating new business through leads & referral sources.
• Generating insurance quotes.
• Cold call, direct email and perform other lead generation activities.
• Maintains phone time or sales quotas as determined by management.

• Licensed preferred willing to train. Must obtain within 45days, Licensing assistance available
• Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
• Possess an upbeat, positive and enthusiastic attitude.
• Proficiency to multi-task, follow-thru and follow-up.
• Excellent Communication/interpersonal skills.
• Must have ability to multi-task.
• Must be highly self-motivated.
• Great Customer Service Skills.
• Problem-Solving Capabilities.
• Works well with other employees and is a team player with a positive attitude.
• Bilingual, fluent in both English and Spanish is beneficial.