Open app
Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Security Officer AM/PM

Peabody Hotels & Resorts

Memphis, TN
Description

REPORTS TO: Director of Loss Prevention/Security, Assistant Director of Security and Security Supervisor.

SUPERVISES: N/A.

WORK ENVIRONMENT:

  • All areas of hotel and surrounding property.
  • Job involves working:
  • under variable temperature conditions (or extreme heat or cold).
  • under variable noise levels.
  • outdoors/indoors.
  • around fumes and/or odor hazards.
  • around chemicals.

KEY RELATIONSHIPS:

Internal: All hotel staff.

External: Hotel guests/visitors, sheriff's office, fire department, federal and state law enforcement, vendors and contractors.

ESSENTIAL JOB FUNCTIONS
  1. Maintain complete knowledge of and comply with all departmental, divisional and hotel policies, procedures and standards.
  2. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
  3. Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  4. Maintain positive guest relations at all times.
  5. Be familiar with all hotel services/features and local attractions/activities in order to respond to guest inquiries accurately.
  6. Resolve guest complaints, ensuring guest satisfaction.
  7. Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
  8. Maintain complete awareness of:
    • scheduled group activities and house count.
    • hotel facilities and services.
    • hours of operation.
    • facility layout.
    • fire and emergency plans.
    • departmental rules of conduct.
  9. Review department log records and be familiar with pertinent information relevant to the daily shift.
  10. Review the hotel status and follow up actions with the previous shift officer.
  11. Issue radios, beepers and keys to designated hotel personnel. Maintain accurate records and ensure the safekeeping of such.
  12. Check employee IDs and ensure accuracy of employee time card punches as employees arrive/leave the employee entrance.
  13. Conduct time card audits.
  14. Ensure all non-hotel personnel arriving at employee entrance are properly escorted while on property.
  15. Inspect employee packages, purses, bags, etc. as employees enter or leave the property.
  16. Provide escorts for employees.
  17. Ensure that after hours access into secured hotel areas are properly authorized, monitored and documented.
  18. Handle deliveries received during non-business hours.
  19. Work with outside agencies (i.e., police).
  20. Coordinate emergency situations.
  21. Contact the Director of Security immediately for emergency situations.
  22. Monitor surveillance cameras.
  23. Investigate duress alarms.
  24. Patrol the property with specified equipment, checking all designated points, and document all actions taken.
  25. Resolve safety hazard situations.
  26. Ensure all guest room doors are secured; assist guests with room access.
  27. Investigate suspicious persons on hotel property.
  28. Conduct designated investigations into theft or lost items, noise complaints, assault complaints, food poisoning complaints and other guest complaints; complete documented reports.
  29. Respond to the scene of guest/employee accidents promptly; administer first aid/CPR; communicate specified information to EMS/medical personnel as required.
  30. Report to scenes of guest or employee fighting.
  31. Comply with state regulations and hotel guidelines for handling intoxicated guests.
  32. Report to scenes of vehicle accidents/thefts and document specified information.
  33. Assist in moving/removing guest room possessions, inventory and security of such and "E" key rooms.
  34. Document, organize and store all lost and found items given to Security; document guest inquiries for lost items and coordinate return of lost items to guests.
  35. Maintain confidentiality of all Security and hotel reports/documents; release information only to authorized individuals.
  36. Answer the departmental telephone within 3 rings, using correct salutation.
  37. Communicate by radio/beeper with designated hotel personnel.
  38. Prepare work orders for maintenance repairs and submit to Engineering.
  39. Legibly complete designated reports.
  40. Document all pertinent information in the logbook daily.
  41. Complete all paperwork and closing duties before leaving. Review hotel status and any follow-up actions with on-coming Security Officer.
  42. Receive radio and telephone reports of emergency situations. Determine nature, location, and priority of emergency and promptly dispatch emergency response and back-up as necessary.
  43. Keep supervisory personnel informed of all important occurrences and emergencies in progress.
  44. Keep track of all units and remain aware of their location and status at all times. Maintain contact with all units on assignment. Be knowledgeable of the areas to be controlled, officers on duty, building locations, emergency telephone numbers and the facilities and availability of emergency services.
  45. Appropriately dispatch security units to all unauthorized alarms.
  46. Be familiar with the use of the fire/emergency phone for fire department/paramedic calls.
  47. Be familiar with the use of the engineer's radio and know how to directly call appropriate engineers for emergencies.
  48. Be familiar with the operation and use of the TDD Deaf Phone.
  49. Be familiar with the fax machine and dispatch crime alerts as they are required.
  50. Pass on to the relieving security dispatcher all messages and pending situations received and awaiting disposition. Enter all important information for other dispatchers in the pass-on book.
  51. Verify registration information for requesting security personnel.
  52. Log all security activities in the shift log.
  53. Annotate all room lock-outs in the shift log.
  54. Be familiar with the operational use of the fire alarm enunciator panel.
  55. Maintain vigilance of all monitors and alarm panels and be familiar with their operation.
  56. Be familiar with the operation of cameras, using the camera control panels.
  57. Check all equipment upon assuming duty to ensure all telephones, radios, CCTV and computers are in good operating condition.
  58. Patrol property, public areas, guest floors and associate areas.
  59. Monitor surveillance cameras.
  60. Challenge suspicious persons.
  61. Check for fire prevention situations.
  62. Check and inspect fire equipment.
  63. Check fire emergency exits.
  64. Check all hotel lighting (interior and exterior).
  65. Check for safety hazards.
  66. Dispatch security assignments.
  67. Respond to various security assignments.
  68. Respond to emergency medical situations.
  69. Write reports.
  70. Verify and approve all reports done on shift.
  71. Investigate complaints.
  72. Respond to disturbance complaints.
  73. Assist outside agencies when necessary.
  74. Provide security escorts.
  75. Key assist into security areas after hours.
  76. Respond to security alarms.
  77. Investigate accidents.
  78. Prepare associate time cards and ID cards.
  79. Perform associate injury reports (worker's compensation forms).
  80. Check for safety hazards and report.
  81. Supervise parking detail as needed.
  82. Prepare, maintain and distribute all hard and soft master keys.
  83. Store wheel chairs for guests' needs.
  84. Assist, as needed, in lost and found department.
  85. Assist other departments when requested.
  86. Be able to understand and operate emergency equipment (for example: fire extinguishers, wheel chairs, respirators).
  87. Ability to utilize communication equipment (for example: telephones, radios, and beepers).
  88. Must be able to complete:
    • CPR training and certification.
    • First aid training and certification.
    • Hazardous Materials Training.
    • Bloodborne Pathogens training.
  89. Must be able to complete and obtain any city, county, state, or other licenses as required by law.
SECONDARY JOB FUNCTIONS
  1. Provide interdepartmental assistance upon request to ensure optimum service to guests.
  2. Conduct employee locker audits.
  3. Provide security service for banquet functions/meeting rooms.
  4. Document maintenance needs on work orders and submit to Manger/Supervisor.
Requirements

Essential:
  1. Minimum 21 years of age.
  2. Felony criminal free record.
  3. High school graduate or equivalent.
  4. Valid Tennessee driver's license.
  5. Able to drive all company vehicles.
  6. Fluency in English, both verbal and written.
  7. Provide legible communication and directions.
  8. Compute basic mathematical calculations (add, subtract, multiply and divide numbers).
  9. Ability to:
  • perform job functions with attention to detail, speed and accuracy.
  • prioritize, organize and follow up.
  • be a clear thinker, remaining calm and resolving problems using good judgment.
  • follow directions thoroughly.
  • understand guests' service needs.
  • work cohesively with co-workers as part of a team.
  • work with minimal supervision.
  • maintain confidentiality of guest and associate information and pertinent hotel data.
  • satisfactorily communicate with guests, management and co-workers in a courteous, empathetic and discreet manner.
  • maintain regular and punctual attendance.
  • adhere to Peabody grooming standards.
  • exemplify Peabody Service Excellence®.

Desirable:
  1. College degree.
  2. 2 years hotel, military or police experience.
  3. Experience with computers, calculators or word processors.
  4. Ability to input and access information in the property management system/point of sale system/computers.
  5. Experience in Hospitality Industry in similar position.
  6. Previous guest relations training.
  7. Certification of previous training in computers.
  8. Certification of previous training in alcohol awareness program.
  9. Knowledge of local laws, investigative methods and fire safety.
  10. Certification in CPR and first aid.
  11. Ability to safely operate a motor vehicle during all hours and in all weather conditions.
  12. Ability to understand and execute all safety and emergency procedures (for example: fire, crowd control, inclement weather and bomb threats).
PHYSICAL ABILITIES

Essential:
  1. Exert physical effort in transporting 100 to 150 pounds.
  2. Remain in stationary position for extended periods throughout work shift.
  3. Ability to stand and walk on a continuous basis and run as warranted.
  4. Ability to lift, carry and store in overhead areas approximately 25 pounds.
  5. Ability to bend, squat, kneel, climb (including stairs and ladder) and reach.
  6. Possession of 20/40 (minimum) vision, with or without corrective lenses.
Apply
Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Security Officer AM/PM in Memphis, TN vacancy
  • Senior Security Officer (PRIME SHIFT) 3 pm - 12 am
     ...SUMMARY OF POSITION FUNCTION: Responsible for the safety and security of the students, staff and facilities. MAJOR DUTIES AND...  ...management Prepares and implements the scheduling for security officers and drivers Note: This job description is not intended to... 
    Suggested
    Work at office
    Shift work

    Education & Training Resources LLC

    Memphis, TN
    15 days ago
  • Armed Security Officer (Memphis TN)

    $18 - $20 per hour

     ...Job Description Job Description What You Will Do Our Security Officers protect the Industrial or Commercial property of our clients against fire, vandalism and illegal entry. Our clients range from Class-A Office Buildings, Luxury Residential Properties, Distilleries... 
    Suggested
    Work at office
    Local area
    Flexible hours
    Shift work
    Weekend work

    Walden Security

    Memphis, TN
    5 days ago
  • Armed Level II Security Officer - Memphis, TN
     ...Description Job Description Elevate Your Career with a Global Security Leader Ambassador Worldwide Protection Agency, Inc. is a...  ...currently seeking sharp, mature, and highly qualified Armed Security Officers to join our elite team in Memphis, TN. At AWPA, we deliver... 
    Suggested
    Hourly pay
    Immediate start
    Worldwide

    Ambassador Worldwide Protection Agency

    Memphis, TN
    15 days ago
  • Armed Security Officer
     ...Job Description Job Description Urban Security Solutions of Tennessee, Inc. is looking for a Security Guard to join our team. The...  ...periods, and detain an individual if necessary  Armed Guard/Officer License   About Urban Security Solutions of Tennessee, Inc.... 
    Suggested
    Contract work
    Work at office
    Local area

    Urban Security Solutions of Tennessee Inc

    Memphis, TN
    17 days ago
  • Packer - 1st Shift - 7:00 am - 3:30 pm
     ...sent out, ensure items are free of damage, stack items safely and securely in the right packaging, and use carts or manual pallet jacks to...  ...facility. You will work Monday - Friday, 7:00 am - 3:30 pm and will be paid weekly at $17.00 per hour. How you create impact... 
    Suggested
    Hourly pay
    Weekly pay
    Contract work
    Seasonal work
    Local area
    Monday to Friday
    Weekend work
    Day shift

    Kuehne + Nagel International AG

    Southaven, MS
    11 hours ago
  • School Security Officer
     ...Job Description Job Description Purpose of the Position: Security Officers are responsible for the overall safety and security of the school. The security team plays a critical role in the school’s culture and climate. A calm, structured, and positive learning environment... 

    Memphis Business Academy

    Memphis, TN
    18 days ago
  • Overnight Security Officer
     ...Overnight Security Officer Excelsior Defense is seeking highly skilled and vigilant Security Officers to provide overnight protection at the Memphis VA Medical Center. We're looking for dedicated individuals who excel in high-responsibility roles and are committed... 
    Full time
    Part time
    Immediate start
    Night shift

    Excelsior Defense

    Memphis, TN
    3 days ago
  • Security (Overnight Officer)
     ...Description Responsible for performing hotel security functions, including fire prevention, safety, investigation and resolution...  ...the hotel status and follow up actions with the previous shift officer. # Issue radios, beepers, and keys to designated hotel personnel... 
    Local area
    Immediate start
    Shift work
    Night shift

    Peabody Hotels & Resorts

    Memphis, TN
    3 days ago
  • SECURITY PATROL OFFICER
    Job Description Job Description HIRING FOR SECURTY PATROL OFFICER IN EAST MEMPHIS. MUST HAVE SECURITY LICENCE. MUST HAVE DRIVER LICENSE. MUST HAVE RELIABLE TRANSPORTATION.  

    PREMIER SECURITY SOLUTIONS LLC

    Cordova, TN
    11 days ago
  • Unarmed Security Officer - Full Time
     ...make our world safer by taking care of people and businesses while remaining at the forefront of innovation. Every day, we work to secure what our clients value most, from their families to their assets, from their reputation to their networks, and from their money to... 
    Weekly pay
    Full time
    Remote work

    Prosegur Security USA

    Southaven, MS
    1 day ago
  • Unarmed Security Officer
     ...Job Description Job Description The Unarmed Security Officer plays a vital role in maintaining the safety and security of assigned premises through vigilant patrolling and surveillance. This individual works independently and reports directly to a supervisor or security... 
    Shift work

    PREMIER SECURITY SOLUTIONS LLC

    Memphis, TN
    6 days ago
  • Unarmed Security Officer

    $15 per hour

     ...Overview From our beginning in 1977, IPSC offered security officer patrols, and since then, we have expanded our offerings to include a number of security related services. Whether you are looking to secure your business, home or a government entity, IPSC has a valuable... 
    Weekly pay
    Daily paid
    Temporary work
    Part time
    Flexible hours
    Shift work
    Night shift

    Inner Parish Security Corporation

    Memphis, TN
    1 day ago
  • Security Officers
     ...Security Officer We help make your world a safer place. Securitas is a global company that offers the most advanced and sustainable security solutions in the industry. We are located in 47 countries and have 355,000 employees worldwide and over 150,000 clients.... 
    Weekly pay
    Contract work
    Local area
    Worldwide
    Flexible hours

    Securitas

    Memphis, TN
    2 days ago
  • Unarmed Security Officer
     ...position is under the direct supervision of the Account Manager or Branch Manager and is responsible for protection, safeguarding, and security of assets, personnel, customers and visitors to assigned sites. Job Duties : 1. Protect the interests of the client within... 
    Local area

    Weiser Security

    Memphis, TN
    1 day ago
  • Unarmed Security Officers

    $12 - $17 per hour

     ...FULL TIME POSITIONS with overtime available weekly Need 28 Officers this week MUST HAVE DRIVERS LICENSE NO EXPERIENCE NEEDED...  ...Dental and Vision Insurance Quick Advancement Imperial Security Apply in person: 2555 Poplar Ave Memphis Tn 38112 Call l 8... 
    Hourly pay
    Weekly pay
    Full time
    Contract work
    Part time
    Flexible hours

    Imperial Security Services Inc.

    Memphis, TN
    8 days ago
  • Unarmed Security Officer
     ...Description Unarmed Security Officer Have a passion for service? Ready to build a career, not just find another job? M1 Global has the opportunity you've been looking for! About Us: At M1 Global, we are reshaping the security industry with a dynamic, service... 
    Weekly pay
    Flexible hours

    Metro One LPSG

    Memphis, TN
    11 hours ago
  • Security Officer
     ...position is under the direct supervision of the Account Manager or Branch Manager and is responsible for protection, safeguarding, and security of assets, personnel, customers and visitors to assigned sites. Job Duties: Protect the interests of the client within the... 
    Local area

    Weiser Security

    Olive Branch, MS
    5 days ago
  • Mobile Security Officer
     ...Mobile Security Officer Memphis 38117 - MEMPHIS, TN Overview Position Type: Full Time Job Shift: Any Description Clarion Security LLC takes pride in building its culture of excellence one professional team member at a time. Not only do we hire the best,... 
    Full time
    Local area
    Shift work

    Clarion Security

    Memphis, TN
    2 days ago
  • Unarmed Security Officer

    $19.74 per hour

    Job Title Security, Logistics, Unarmed Location Main, Memphis, TN, 38197, United States Pay $19.74 - $19.74 / Hour Employee Type Non-Exempt Manage Others No Contact Information Name: Natasha Sorensen Email: ****@*****.***

    Metro One Security

    Memphis, TN
    2 days ago
  • Security Officer Armed

    $28 per hour

     ...property from injury and/or criminal acts. Prevents unauthorized entry and respond to emergency situations. Assists in providing security at special events and for executives if needed. Facilitate VIP visits and special events at corporate headquarters. Performs... 
    Hourly pay
    Local area
    Relocation
    Relocation package

    FedEx

    Memphis, TN
    9 days ago
  • Security Officer

    $13 per hour

     ...detail QUALITY patrolling and report writing required All officers must be confident and comfortable with verbal de-escalation and...  ...reports; Maintaining situational awareness; Operating security technology; and In the case of a Patrol Officer or Dedicated... 
    Hourly pay
    Full time
    Part time
    Flexible hours
    Shift work
    Night shift
    Weekend work
    Day shift
    Afternoon shift

    Signal of Houston

    Memphis, TN
    2 days ago
  • Security Officer
     ...Full-time Description Are you a protector? SafeHaven Security Group, LLC is a leading security company who specializes in Executive...  ..., and providing our clients with professional security officers who are trained to keep our clients' people and property safe and... 
    Full time
    Shift work

    SafeHaven Security Group LLC

    Memphis, TN
    3 days ago
  • Security Officer Armed

    $21.14 - $29.59 per hour

     ..., analyzes, researches and investigates domestic and international packages of interest to ensure regulatory compliance and cargo security. Analyzes shipments using cargo screening equipment to ensure safe and compliant shipment movement. Essential Functions:... 
    Relocation
    Relocation package

    FedEx

    Memphis, TN
    3 days ago
  • Security Officer
     ...Facility Security Officer Patrols and protects the entire campus, inside and outside; responds to all incidents or calls relating to the safety and security of all persons and property on the campus. Officers are expected to demonstrate exemplary customer service skills... 
    Local area

    Mississippi Baptist Health Systems

    Memphis, TN
    2 days ago
  • Security Officer
     ...Security Officer We help make your world a safer place. Securitas is a global company that offers the most advanced and sustainable security solutions in the industry. We are located in 47 countries and have 355,000 employees worldwide and over 150,000 clients.... 
    Weekly pay
    Local area
    Worldwide
    Flexible hours

    Securitas

    Memphis, TN
    5 days ago
  • Unarmed Security Officer - Part-Time
     ...remaining at the forefront of innovation. Every day, we work to secure what our clients value most, from their families to their...  ...lifting, and work in all-weather elements as an Unarmed Security Officer. Certification Requirements ~ Unarmed Security License... 
    Weekly pay
    Part time
    Remote work
    Shift work
    Night shift

    Prosegur Security USA

    Memphis, TN
    5 days ago
  • Lead Security Officer
     ...is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. LEAD SECURITY OFFICER The Lead Security Officer is an elite security professional who performs advanced physical security assessments and threat... 
    Permanent employment
    Work at office
    Overseas
    Night shift

    SpaceX

    Memphis, TN
    3 days ago
  • Security Officer - Flex

    $14.25 per hour

     ...Security Flex Officer Allied Universal®, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a... 
    Hourly pay
    Full time
    Work at office
    Local area
    All shifts
    Flexible hours
    Shift work

    Phenom People

    Memphis, TN
    2 days ago
  • Flex Security Officer - Unarmed

    $17.93 per hour

     ...GardaWorld Security Services is Now Hiring a Tactical Flex Security Officer! Ready to suit up as a Tactical Flex Security Guard? What matters most in a role like this is your ability to read the environment, anticipate risk, and act accordingly. Tell us about how... 
    Hourly pay
    Full time
    Casual work
    Local area
    Immediate start
    All shifts
    Flexible hours
    Shift work

    GardaWorld

    Memphis, TN
    1 day ago
  • PT Floater Security Officer
     ...Security Officer Are you a protector? SafeHaven Security Group, LLC is a leading security company who specializes in Executive Protection, Threat Assessment, Threat Management, and providing our clients with professional security officers who are trained to keep our... 

    SafeHaven Security Group LLC

    Memphis, TN
    2 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Security Officer AM/PM. Be the first to apply!

Related searches