Account Manager

Account Manager (Publishers/Supply)

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms, we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace.

Comcast Australia is growing and we're looking for exceptional talent to support our FreeWheel customers. FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Specializing in premium video, enriched data, and unified TV technology, we help buyers and sellers transact seamlessly across every screen, data set, and sales channel.

Job Summary: Note: This position requires you to be based in Sydney, Australia and physically present in the country for the duration of your employment. We are looking for a highly motivated and detail-oriented Account Manager (Publishers/Supply) to join our Australia & New Zealand team. This role focuses on working with premium publisher partners to manage and optimize relationships within FreeWheel's products, ensuring seamless utilization of our systems and efficient execution of programmatic and IO-based deals. The ideal candidate will have a strong understanding of the digital advertising ecosystem, excellent communication skills, direct technical troubleshooting experience, and the ability to analyze and interpret data to make strategic decisions. This role is for someone with account management experience who is ready for their next step, combining a passion for client partnership with the rapidly evolving streaming and premium video landscape.

Core Responsibilities:

• Act as a trusted expert in clients' business objectives for FreeWheel's products, partnering with premium publisher partners to ensure optimal utilization and understanding of our systems. Serves as a point of escalation for product or customer success issues.
• Build and deepen relationships with key stakeholders at premium publisher partners, while identifying and engaging new contacts to support account growth.
• Use product expertise and data-driven insights to design joint solutions that achieve customer objectives; contribute to and execute account plans grounded in a strong understanding of business and technical goals, and supports strategic account reviews to surface needs and growth opportunities.
• Proactively and reactively troubleshoot delivery and performance issues across programmatic and IO-based deals; optimize deal setup, pacing and performance to reduce time from deal execution to transaction.
• Function as a programmatic subject matter expert for internal teams and external publishers.
• Provide weekly insights into supply performance to premium publisher partners, identifying trends and potential opportunities for additional yield.
• Coordinate cross-functionally (e.g., product, operations, support) to ensure timely resolution of issues and successful delivery of customer objectives, maintaining a high-touch, white-glove service experience that builds trust in FreeWheel's solutions.
• Regular, consistent and punctual attendance. Must be able to work variable schedule(s) as necessary to coordinate with global teams.
• Other duties and responsibilities as assigned.

Preferred Qualifications:

• 5+ years of experience in digital advertising, programmatic media, or a related industry. Publisher or Broadcaster experience preferred.
• Bachelor's degree in Business, Marketing, Communications, or a related field.
• Good understanding of supply-side platforms (SSPs), ad serving technologies, and the programmatic advertising landscape.
• Strong analytical skills with the ability to interpret data and make informed decisions.
• Exceptional communication and relationship management skills.
• Proficiency in Microsoft Excel and other relevant analytical tools.
• Ability to multitask, work independently, and thrive in a fast-paced, start up like environment.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Education: Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable) Relevant Work Experience 5-7 Years Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.