Senior Manager, Service Sales & Operations

Partner with and support the General Manager in all areas of service sales and operations to develop and implement the operating territory service sales and operations business plan for both financial and non-financial objectives Lead the performance of field operations for all service/maintenance projects and service sales while maintaining project schedules and ensure deadlines are met Set expectations for Field Technician engagement and provide Superintendents with the support necessary to provide ongoing training and performance management essential to productivity and quality improvement and ensuring the active participation of all mechanics in performance reviews Expand customer portfolio and unit count while providing best in class partnership and support leading to the growth of business and increasing continued customer loyalty in service and repair Develop action plans to address deficiencies regarding safety, callback rates, and technical support Generate field leads and assist service sales representatives in selling upgrades and repairs Develop a keen sense for key prospective customers within the OT and manage all accounts regarding any at risk or cancellations while increasing customer loyalty Recommend and detail changes in maintenance service documentation, methods, process, design, and delivery Set budgets for material and labor within Otis guidelines and complete the required maintenance and repair within those budgets Conduct field education training ensuring that we create and maintain a safe working environment Perform field safety audits, jobsite inspections, and develop site safety/logistics plans Ensure coordination of personnel and product safety responsibilities including driving personnel safety training and process adherence and the execution of proper technical training and equipment testing Coordinate all material deliveries and issuing purchase orders Engage in pro-active labor relations with local business agents with the support of Otis’ Labor Relations team Responsible for the hire and onboarding of new team members Interface with Product Line experts on operational challenges, including but not limited to product issues, safety concerns, parts fulfillment Lead the resolution of all customer issues within your OT as the key point of escalation including collection efforts and contractual disputes Coach, mentor, and develop your team of Sales and Operations through aligned and clear sales goals and continued performance directly tied to targets and sales KPIs Requirements 5+ years elevator industry management experience strongly preferred 5+ years people leadership experience in the elevator industry, or related industry Ability to work in a highly team-oriented and dynamic environment Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers Needs to be self-motivated and able to manage many simultaneous projects and responsibilities Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software Strong leadership skills, goal-orientated, and self-motivated with strong time management and organizational skills Knowledge and strict enforcement of company EH&S policy and processes Bachelor’s degree highly desired, with 5 years of experience High school, or equivalent, plus 10 years of relevant experience Possess overall knowledge of product and product application; service techniques and procedures; ability to understand financial statements; legal awareness to contract terms and conditions. Core Competencies Demonstrates expertise in service sales and operations management within the elevator industry, focusing on team leadership, customer relationship management, and adherence to safety and operational standards. Proficient in developing and implementing business plans that drive financial performance and customer loyalty. Highest-signal resume keywords Elevator Industry Management Experience People Leadership Experience Strong Written And Verbal Communication Skills Knowledge Of EH&S Policy Budget Management ATS Optimization Keywords Hard Skills Service Sales Management Project Management Performance Management Technical Training Safety Audits Financial Statement Analysis Service Techniques Contractual Dispute Resolution Customer Relationship Management Field Operations Leadership Soft Skills Team-Oriented Self-Motivated Time Management Organizational Skills Coaching And Mentoring Industry Keywords Elevator Industry Service Operations Customer Loyalty Field Technician Engagement Safety Compliance Labor Relations Maintenance Service Documentation Performance Reviews Sales KPIs Technical Support Tools & Technologies Microsoft Software #J-18808-Ljbffr Jobtailor