Case Specialist

Description

Join the dedicated team at Robinson and Casey, PLLC, where you'll make a difference in families' lives as a Case Specialist. In this role, you'll guide families through challenging addiction, mental health, and crisis situations, offering support and direction toward recovery. You won't just handle calls; you'll be a trusted partner, engaging in meaningful work that has a lasting impact. Your expertise will contribute to a purpose-driven environment where innovation, employee growth, and making a difference are at the forefront.

We seek individuals with exceptional consultative sales skills who communicate with empathy and confidence. If you thrive in accountability-driven environments and find fulfillment in helping others, you'll fit right in. At Robinson & Casey, we don't just practice law; we help families rebuild and recover through trusted systems and a committed team. Let's embark on this journey together, and you'll find a rewarding career that truly matters.

Our values - Honesty, Courage, Integrity, Empathy, Perseverance, and Service - guide everything we do.


Please note: Out of courtesy to our office, please apply online. Applicants who call the Firm will not be considered .

Responsibilities

• Guide families through the legal processes of the Marchman Act and Guardianship with empathy and clarity.
• Communicate effectively with clients, offering clear and actionable advice to foster trust and confidence.
• Collaborate with our legal team to ensure seamless case management and client satisfaction.
• Maintain detailed and accurate records of client interactions and case progress.
• Identify opportunities for process improvements and contribute to a culture of innovation.
• Provide consistent follow-up to ensure clients are supported throughout their recovery journey.
• Facilitate connections between clients and appropriate resources or services to aid in their recovery process.
• Educate families on their legal options and the steps involved in the recovery process.

Qualifications

• Experience in guiding families through legal processes with empathy and clarity.
• Experience in consultative sales, with a focus on empathy and building trust.
• Ability to communicate effectively with clients, offering clear and actionable advice.
• Proven track record of collaborating with legal teams to ensure seamless case management.
• Strong skills in maintaining detailed and accurate records of client interactions and case progress.
• Ability to identify opportunities for process improvements and contribute to a culture of innovation.
• Experience in providing consistent follow-up to support clients throughout their recovery journey.
• Ability to facilitate connections between clients and appropriate resources or services to aid in recovery processes.