Boomi Runtime Support Specialist

Roles and Responsibilities

• Provide day-to-day production support for Boomi Runtimes, Runtime Clusters, and Atom topology.
• Troubleshoot and resolve runtime availability, deployment, execution, connectivity, configuration, and performance issues.
• Administer Runtime installation, configuration, patching, upgrades, maintenance, and high-availability settings.
• Monitor runtime health, capacity, performance, logs, metrics, and process executions.
• Identify and resolve recurring errors, resource constraints, capacity issues, and potential service disruptions.
• Manage Boomi users, roles, permissions, custom roles, authentication, and access-related issues.
• Support certificates, credentials, endpoints, networking, and other runtime dependencies.
• Coordinate with Infrastructure, Application, Network, and Security teams to resolve platform and integration issues.
• Support change management, deployments, configuration changes, upgrades, and maintenance activities.
• Maintain runbooks, operational procedures, architecture diagrams, and technical documentation.
• Develop and maintain monitoring, alerting, escalation, and incident-response procedures.
• Support disaster recovery and business continuity planning, testing, and recovery procedures.
• Review recurring incidents and recommend improvements to platform resilience, automation, monitoring, and support processes.
• Assist with runtime architecture enhancements, migrations, capacity planning, and platform expansion.

Required Qualifications

• Hands-on experience supporting an existing production Boomi environment.
• Mandatory on-call support experience/availability.
• Strong experience administering Boomi Runtimes, Runtime Clusters, and Atom topology.
• Experience troubleshooting Boomi runtime availability, deployment, execution, connectivity, configuration, and performance issues.
• Experience with Runtime installation, configuration, patching, upgrades, maintenance, and high availability.
• Experience with enterprise integration platform monitoring and incident management.
• Experience managing Boomi users, roles, permissions, and access controls.
• Understanding of security, certificates, credentials, networking, and compliance requirements.
• Knowledge of disaster recovery and business continuity for integration platforms.
• Strong troubleshooting, incident management, documentation, and communication skills.

Preferred Qualifications

• Experience supporting Boomi in a large enterprise or regulated environment.
• Experience with clustered, highly available, or distributed runtime environments.
• Familiarity with monitoring, logging, alerting, and IT service management tools.
• Understanding of DNS, firewalls, proxies, certificates, and network connectivity troubleshooting.
• Experience with infrastructure automation or configuration management.
• Boomi certification or equivalent integration-platform experience.
• Experience developing operational runbooks, knowledge articles, and disaster recovery procedures.