Communication Specialist

Communication Specialist

NAVEX, we're making the world a better place. A safer place. A more ethical place. A place where anyone, anywhere can have a voice. That's a serious impact.

As our Communication Specialist, you will capture highly sensitive information via inbound calls pertaining to confidential workplace concerns, unethical issues, and violations. This enables our customers around the world to gain insight on how they can protect their employees and improve their work environments while minimizing organizational risk. The nature of these reports may involve stressful situations or topics that could be personally offensive. As a member of our Contact Center team, you will support our flagship product for Hotline & Incident Management services by creating an exceptional customer experience. You will work with an amazing group of people committed to your success and growth and your contributions will directly impact our organizational goals! With many of our team members fluent in languages beyond English, our Bilingual Customer Service Agents have a shared commitment to provide outstanding service that wows our customers and directly influences our outstanding customer retention rate.

At NAVEX, you will work in a remote role and thrive alongside an engaged and collaborative team invested in supporting your success!

What you'll get:

• Meaningful Purpose. Your work helps organizations operate with integrity and protect their peopleat a scale few companies can match.
• High-Performance Environment. We move with urgency, set ambitious goals, and expect excellence. You'll be trusted with real ownership and supported to do the best work of your career.
• Candid, Supportive Culture. We communicate openly, challenge ideasnot peopleand value teammates who embrace bold thinking and continuous improvement.
• Growth That Matters. You can count on authentic feedback, strong accountability, and leaders invested in your success so you can achieve real growth.
• Rewards for Results. We provide clear, competitive compensation designed to recognize measurable outcomes and real impact.

What you'll do:

• Engage each reporter with the utmost honor, care and concern; instill confidence that their information will be handled appropriately and that their experience matters
• Answer calls from various industries in a timely manner and follow the intake process for all customers while exercising a high degree of good judgment to ensure a caller's needs are met
• Lead the reporter through a guided interview process, asking appropriate questions regarding their experience and giving extra attention to the quality and accuracy of report details
• Hold all reports in strict confidence, both internally and externally
• Assist with special projects and other departmental responsibilities as assigned
• Arrive to your scheduled shift on time and retain schedule flexibility with 24/7 operation that may change from time to time
• Advance NAVEX's goals and operational effectiveness by learning and using AI-based tools

What you'll bring:

• Outstanding customer service skills with strong customer and results orientation
• The ability to demonstrate emotional resilience. Remaining calm and composed when processing difficult information in distressing situations
• Weekend availability is requiredapplicants must be able to work at least one weekend day per week.
• A quiet, secure home office or workspace to temporarily perform all duties in a remote environment with a recommended internet speed of 25 mbps download and 10 mbps upload
• Minimum typing speed of 35 WPM
• The ability to multi-task while interviewing callers and capturing details in a written report with strong accuracy and attention to detail
• Experience using MS Office and the ability to easily navigate proprietary software applications
• The desire to learn, explore, and experiment with AI tools
• A commitment to ethical and inclusive use of AI in our hiring and workplace practices
• Culture Agility. Comfort working in a fast-paced, candid environment that values innovation, healthy debate, and follow-through
• AI Readiness. Curiosity and willingness to use AI and emerging technologies to elevate your work and deliver smarter outcomes

Our side of the deal:

• We'll be clear, we'll move fast, and we'll invest in your success. You deserve to be supported, challenged, and rewarded for the impact you makeand we commit to doing that every step of the way.
• The starting pay for this role is $15.50 per hour. The starting pay for the Bilingual role is $17.50 per hour. Discover how you can grow, lead, and make an impact by visiting our career page to learn more. NAVEX is an equal opportunity employer committed to including individuals of all backgrounds, including those with disabilities and veteran status.