Help Desk Analyst L1
Stefanini LATAM
¡Sé parte de Stefanini! En Stefanini somos más de 30.000 genios, conectados desde 41 países, haciendo lo que les apasiona y co‑creando un futuro mejor. Responsabilidades y atribuciones Brindar soporte técnico de primer nivel a los usuarios finales por teléfono, correo electrónico o chat. Solucionar y resolver problemas de hardware y software, incluidos equipos de escritorio, portátiles, impresoras y dispositivos móviles. Instalar, configurar y mantener aplicaciones de software y sistemas operativos. Ayudar con la administración de cuentas de usuario, incluidos restablecimientos de contraseñas y permisos de acceso. Colaborar con otros equipos de TI para escalar y resolver problemas técnicos complejos. Documentar todos los incidentes y resoluciones en el sistema de tickets de la mesa de ayuda. Requisitos y calificaciones Experiencia como analista de mesa de ayuda o puesto similar. Fuerte conocimiento de los sistemas operativos Windows y Microsoft Office Suite. Familiaridad con la resolución de problemas de hardware y software. Excelentes habilidades de comunicación y resolución de problemas. Mentalidad orientada al cliente con pasión por brindar un servicio excepcional. Comprensión básica de conceptos y protocolos de redes. Conocimiento en Ofimática. Conocimiento en VPN. #J-18808-Ljbffr Stefanini LATAM
Vacancy posted 2 days ago
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