Senior IS Analyst - Compliance Operations

At Franklin Templeton, we believe success is built through powerful partnerships. As a forward thinking asset manager, we build dynamic relationships with clients, understand their goals, and navigate complex markets together. We leverage cutting edge strategies and deep insights to unlock opportunities for long term wealth creation. Our talented, global teams bring expertise that is both broad and unique.

From our welcoming, inclusive, and supportive culture to our globally diverse business, we offer opportunities not only to help you reach your potential, but also to contribute to our clients’ success.

About the Department

The GIS eDiscovery and Compliance Operations team is responsible for Franklin Templeton’s Email and other various communication information and data that must be archived in our Data Governance Systems and retained as per the industry regulations and guidelines. Maintaining and monitoring various compliance archiving connectors and performing eDiscovery searches as per the requirements of Compliance, Legal, HR and Audit teams. The ideal self-driven candidate will possess strong communication, leadership and versatile technical skills, be a team player with a drive for success.

What is the Senior IS Analyst - IT Security/Compliance Operations responsible for?

The role is responsible for the ongoing support of Franklin Templeton’s Enterprise Compliance Archiving infrastructure. This requires knowledge of Microsoft Office 365, specializing in Microsoft 365 Purview Compliance Portal and 3rd party data feeds and integrations. The role will also require the candidate to develop automation improvements to ensure system performance, accurate monitoring and service resiliency. This role provides escalated, Tier 2 support, applies advanced subject matter knowledge to complex business issues and is regarded as a subject matter expert. This role frequently contributes to the development of new ideas and methods and works on complex problems/projects where analysis of situations or data requires an in-depth review of multiple factors and exercises independent judgment within broadly defined policies and practices to determine the best method for accomplishing work and achieving objectives.

How you will add value

• Tier 1 & 2 support for Microsoft 365 Purview Compliance Portal

• Manage permissions within MS Purview Compliance Portal based on completion of Access Request form/workflow

• Manage corporate retention policies within MS Purview Compliance Portal – Data lifecycle Management

• Support eDiscovery cases & surveillance policies (eDiscovery/Communication Compliance)

• Support data archiving connectors (including 3rd party connectors) into O365 (Data Connectors)

• Solution, document and execute request changes pertaining to MS Purview Compliance Portal

• Monitoring and reporting to ensure data quality and service resiliency.

• Process design, documentation, and automation.

• Work with vendors to resolve stakeholder issues encountered by using compliance tools.

• Maintain Microsoft 365 Compliance licensing, as required.

• Ability to manage multiple activities in a fast-paced environment

What will help you be successful in this role

• Bachelor’s degree in computer science, Computer Information Systems, or an equivalent combination of education, certification, and experience

• Knowledge of Microsoft 365 and Microsoft 365 Purview

• Overall 3+ years of industry experience with a background in working with financial institutions and their regulatory requirements surrounding communications retention.

• Good Experience with supporting and configuring Microsoft 365 Purview Compliance Center

• Experience with PowerShell, Azure Automation Runbook, Logic App or similar scripting languages

• Experience in working with at least one of the financial services industry’s major regulatory data archive vendors

• Proficient in use of Outlook/Exchange Online, SharePoint, Microsoft 365 Purview Compliance Portal, Microsoft Teams, ServiceNow and other database functionality/concepts

• General understanding of FINRA regulations and Compliance

• Good interpersonal skills and positive work ethics

• Exceptional attention to detail

• Strong problem solving, analytical skills and technical aptitude.

• Excellent communication skills (both verbal and written)

• Ability to manage several tasks simultaneously.

• Able to multitask and prioritize effectively.

• Effective partnership & collaboration

• Good documentation skills using PowerPoint, Confluence, Microsoft Visio and other documentation tools

Work Schedule & Location

• This role will work a hybrid schedule 3 days/week in any of the following office locations.

• St. Petersburg, FL

• Rancho Cordova, CA

• San Mateo, CA

• New York, NY

• Fort Lauderdale, FL

Franklin Templeton offers employees a competitive and valuable range of total rewards – monetary and non-monetary – designed to support their well-being and recognize their time, talents, and results. Along with base compensation, employees are eligible for an annual discretionary bonus, a 401(k) plan with a generous match, and recognition rewards. We also offer a comprehensive benefits package, which includes a range of competitive healthcare options, insurance, and disability benefits, employee stock investment program, learning resources, career development programs, reimbursement for certain education expenses, paid time off (vacation / holidays / sick / leave / parental & caregiving leave / bereavement / volunteering / floating holidays) and a motivational wellbeing program. We expect the annual salary for this position to range between $116,200 – $158,300, depending on location and level of relevant experience, plus discretionary bonus.

#LI-Hybrid

#MID_SENIOR_LEVEL

At Franklin Templeton, we believe your benefits should support your life, your goals, and your future. That’s why we offer a comprehensive Total Rewards package designed to help you thrive both personally and professionally.

Highlights of our benefits include:

- Paid Time Off : Three weeks of PTO in your first year

- Health Coverage : Competitive medical, dental, and vision insurance to support your well-being

- Retirement Savings : 401(k) plan with an 85% company match on pre-tax and/or Roth contributions, up to IRS limits

- Equity & Investing : Employee Stock Investment Plan (ESIP) with discounted share purchase opportunities

- Learning Education Assistance Program (LEAP) : To support your ongoing growth and career advancement

- Employee Investment Benefits : Opportunity to purchase company funds with no sales charge

Franklin Templeton is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees, and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation.