Inside Counter Sales

Job Description

Job Description

Job Title: HVAC Inside Sales
Job Location: Norfolk, VA
Operating Company: Hobbs & Associates
FLSA Status: Non - Exempt

About : Hobbs & Associates – A member of the AIR Control Concepts family.

Hobbs & Associates is a leading manufacturers’ representative providing HVAC equipment, controls, service, and aftermarket solutions across North and South Carolina, delivering great expertise, efficiency, and customer-focused solutions.

Hobbs & Associates is proud to be part of the AIR Control Concepts family, expanding our reach and strengthening our capabilities across the HVAC industry. This partnership allows us to provide even greater value to our customers by combining our trusted local expertise with the broad support, resources, and innovation of a larger organization. While our name and team remain the same, our commitment to quality service is now backed by an even stronger foundation.

Check out our website : Commercial HVAC Solutions | Hobbs & Associates

Benefits:
We offer a competitive and comprehensive benefits package, including:

• Medical, Dental & Vision Insurance
• 401(k) Retirement Plan with company match
• Life Insurance & Health Savings Account (HSA)
• Short-Term and Long-Term Disability Insurance
• Critical Illness & Accident Coverage
• Pet Insurance
• Employee Assistance Program (EAP)
• Paid Time Off (PTO) and Paid Holidays

Job Description :
The HVAC Inside Counter Salesperson is responsible for the day-to-day activities in the store, including supporting customer needs, providing solutions for customer issues, pulling orders & loading for customers, promoting store sales through effective sales techniques, maintaining sufficient floor stock, cleaning the store, warehouse and customer area as needed.

Essential Duties and Responsibilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill, and/or ability, and physical demands required.

• Performs all store functions as necessary, demonstrating good work habits, encouraging safe work practices and promoting positive attitudes toward customers.
• Responsible for product labeling, pricing and locations of all showroom/store inventory and enters this information into Company software for ease of finding.
• Values sale price of stock inventory according to pricing set forth by the General Manager – OEM & Aftermarket and corporate policy.
• Maintains and stocks inventory in the store/warehouse.
• Maintains store standards in accordance with corporate policy.
• Keeps store front clean, organized, and stocked for customers.
• Minimizes customer complaints through effective customer service in accordance with store policy.
• Ensures cash drawers are reconciled accurately daily. Can collect/refund money effectively and efficiently.
• Manages all sales through the life cycle of the customer’s purchase, including weekly billing.
• Reports any theft or suspected theft by customers or employees to the appropriate parties immediately.
• Consistently provides sufficient staffing for store needs at all times, if applicable.
• Instructs store staff regarding job responsibilities on an ongoing basis, if applicable.
• Prepares and submits time schedules as prescribed by corporate policy. Pulls/packs orders for customer pickup, shipping or delivery to match purchase orders and assists with loading customer vehicle or company vehicle(s).
• Unloads inventory from freight trucks, as needed.
• Receives and documents deliveries for discrepancies and resolves problems promptly with the Accounting Department, Warehouse Associates, Purchasing Support, etc. as needed.
• Communicates delivery needs with Warehouse/Purchasing Support, if applicable.
• Participates in the inventory process for all warehouses.
• Maintains a “Customer First” attitude always.
• Performs all other duties as assigned.

Competencies:

• Customer Focus - Ability to put the customer FIRST. Develops, establishes and maintains relationships with customers and potential customers, while providing excellent service and solutions.
• Time Management - Uses time effectively and efficiently. Values time. Concentrates efforts on the more important priorities. Gets more done in less time than others. Can attend to a broader range of activities.
• Organization - Marshals resources (people, funding, material, support) to get things done. Can orchestrate multiple activities at once to accomplish a goal. Uses resources effectively and efficiently. Arranges information and files in a useful manner.
• Communication - Able to inform orally and in writing, with clarify and good effect. Understands clearly and quickly when instructions or orders are received. Judges what information is important and what is not, and what should be communicated, how, to whom and when.
• Safety - Safety conscious about the work environment and equipment. Keeps work area free of debris to prevent trip and slip hazards. All products and equipment are stored in proper location. All safety guards and other safety devices are in proper location, are functional, and utilized effectively on a consistent basis. Standard operating procedures, safety work rules and good general practices are followed daily.

Experience and Requirements:

• High School Diploma (or GED or High School Equivalence Certificate) required.
• 5+ years of HVAC retail/wholesale experience required.
• 2-3 years of management experience preferred.
• Ability to read, analyze, and interpret legal and other documents in English. Ability to respond to common inquiries or complaints from customers (internal and external), regulatory agencies, or members of the business community. Ability to effectively present information to management, public groups, and/or board of directors. Ability to interact clearly and effectively, in both written and oral communication, with supervisors, clients, staff, vendors, etc.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Valid driver’s license is required in the state where hired. An acceptable MVR is required.
• Forklift certification or ability to get certified within the first 30 days is preferred.
• To perform this job successfully, an individual should be proficient in personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, etc. This role requires an intermediate level of knowledge of Microsoft Office. Facts experience is a plus.

Physical Demands:
While performing the duties of this job, the individual will move about the store/showroom arranging inventory, move inside the warehouse to load, unload, stock and move materials throughout the warehouse. The individual needs to ascend/ descend a ladder to stock shelves and acquire product to fill orders. The individual frequently positions self to gather product from shelves that are positioned near ground level and overhead. They frequently must use hand, air and electrical tools to repair product. They occasionally operate a tow motor to move product. They frequently operate a computer and other office productivity machinery, such as a calculator, copy machine, fax machine, and computer printer. They must be able to exchange accurate information with customers and employees while interacting.
The employee will regularly stand for long periods of time, must regularly push, pull and/or move up to 25 pounds, frequently push, pull and/or move up to 50 pounds and occasionally push, pull and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance
vision, color vision, peripheral vision and depth perception.

Work Environment:
While performing the duties of this job, the individual normally works in a showroom/store with controlled climate. The noise level in the showroom/store work environment is usually low to moderate. This individual will frequent the warehouse where conditions are controlled by the weather and will occasionally be exposed to wet and/or humid conditions, moving mechanical parts, fumes or airborne particles and toxic or caustic chemicals. The noise level in the warehouse work environment is usually moderate. The individual frequently operates a forklift.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NOTE: This job description is not intended to be all-inclusive. Employees may perform other related
duties as negotiated to meet the ongoing needs of the organization.

AIR Control Concepts & Air Carolinas are Equal Opportunity Employers.

 

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