Provider Relations Specialist

Human Resources ConsultantServes as a senior Human Resources (HR) consultant and subject matter expert supporting employee relations for employed physicians and advanced practice providers (APPs) within the Medical Group. Manages complex provider workplace issues, conducts and supports investigations, advises leaders on performance and conduct matters, and ensures fair, consistent, and timely resolution of provider-related concerns. Works closely with Medical Group leadership, Legal, Compliance, Provider Compensation, and HR partners to address sensitive provider situations while balancing organizational standards, provider experience, and legal defensibility.Duties and Responsibilities Remote Work Capable Essential Functions:Serves as the primary HR advisor for physician and APP employee relations matters, including performance concerns, professionalism issues, grievances, complaints, conflicts, and workplace conduct issues.Leads or supports workplace investigations involving providers, including allegations of misconduct, behavioral issues, policy violations, and professionalism concerns.Provides guidance on progressive discipline, corrective action, performance improvement plans, and documentation standards.Conducts interviews, gathers documentation, analyzes findings, and prepares investigation summaries and recommendations.Ensures investigations and corrective actions are timely, thorough, confidential, and defensible.Partners with Legal on complex provider relations matters.Collaborates with Provider Compensation when employee relations actions intersect with compensation or contract terms.Ensures consistent application of HR policies, Medical Group standards, and employment agreements.Tracks provider relations activity and trends; provide insights to leadership.Provides training and tools for leaders on provider performance management and investigations.Qualifications Minimum Education:Bachelors Degree in Human Resources, Business Administration, Healthcare Administration, or related field RequiredMasters Degree PreferredWork Experience:7 years of progressive HR experience with significant employee relations and investigations experience; Experience supporting physicians and/or advanced practice providers RequiredExperience in a large healthcare system or medical group PreferredCourses and Training:Professional in Human Resources (PHR) Upon Hire Preferred orSenior Professional in Human Resources (SPHR) Upon Hire Preferred orSHRM Certified Professional (SHRM-CP) Upon Hire Preferred orSHRM Senior Certified Professional (SHRM-SCP) Upon Hire PreferredKnowledge, Skills, and Abilities:Executive presence and credibilityStrong investigative and analytical skillsSound judgment and discretionConsultative influencing and conflict resolution skillsHigh emotional intelligenceExceptional documentation skillsBenefits Offered:Comprehensive health benefitsRetirement savings planPaid time off (PTO)Education assistanceFinancial education and support, including DailyPayExpanded Paid Parental Leave WellSpan Health