MRSL Grad Student

MRSL Grad Student

Hiring Department: Office of the Vice President for Student Affairs

Position Open To: All Applicants

Weekly Scheduled Hours: 30

FLSA Status: Non-Exempt from FLSA

Earliest Start Date: Immediately

Position Duration: Expected to Continue Until Aug 23, 2026

Location: UT MAIN CAMPUS

Job Details:

General Notes: Texas Parents is seeking enthusiastic, professional, and outgoing graduate student staff to support membership engagement during New Student & Family Orientation throughout the summer. These student(s) will be the first point of contact for incoming Longhorn families, helping them understand membership options, complete registrations, and receive their benefit materials.

Purpose

This role is specifically for students that are enrolled in a graduate program, is ideal for students who enjoy engaging with people, thrive in a fast-paced environment, and can quickly learn detailed processes.

Responsibilities

Orientation Engagement & Membership Support:

• Staff the Texas Parents Association table during all assigned Orientation sessions.
• Welcome families and explain the purpose, benefits, and value of Texas Parents membership.
• Assist parents with on-site membership registration and payment.
• Distribute benefit packets and ensure families receive the correct materials.

Leadership:

• Serve as an on-site point of support for undergraduate membership staff during Orientation sessions, modeling professionalism, strong customer service, and effective engagement with families.
• Assist with day-to-day coordination by helping answer questions, reinforcing training expectations, and ensuring consistent messaging and procedures across the membership team.
• Communicate observations, challenges, and staffing needs to full-time supervisors to support smooth operations and continuous improvement during Orientation sessions.

Information & System Use:

• Learn and accurately explain all membership levels, pricing, benefits, and deadlines.
• Search and verify family information in the Texas Parents database.
• Enter membership information and update records as needed.

Customer Service & Troubleshooting:

• Answer a wide variety of questions with confidence, positivity, and professionalism.
• Identify and resolve basic issues, such as duplicated accounts, payment errors, or missing benefits.
• Escalate complex problems to full-time staff when necessary.
• Maintain a calm and helpful presence even during busy peak times.

Professional Development & Transferable Skills Gained:

• Develop advanced professional communication and public-facing engagement skills through daily interaction with families and campus partners.
• Gain hands-on experience in customer service, issue resolution, and emotional intelligence in a fast-paced, high-volume environment.
• Build competency in administrative processes, data entry, and systems navigation using organizational databases.
• Strengthen problem-solving and decision-making skills by resolving real-time registration, payment, and account issues.
• Practice time management, accountability, and professional reliability across a structured summer work schedule.

Learn best practices in family engagement, outreach, and membership-based programs within a higher education setting.

Required Qualifications

• Full-time graduate student for the current Spring 2026 semester.
• Be in good academic standing with a minimum 2.0 cumulative GPA.
• High energy and comfort interacting with large numbers of parents and families.
• Strong verbal communication skills and a polished, professional demeanor.
• Ability to learn detailed membership processes and explain them clearly.
• Reliable, punctual, and committed to working assigned Orientation dates.
• Comfortable using digital systems, searching databases, and entering information accurately.

Work Schedule & Requirements

• Must be available for the majority of New Student Orientation sessions (MayAugust).
• Training will be May 19-21 (Tuesday through Thursday)
• Orientation Schedule is as follows:
• June 1 4
• June 8 11
• June 15 18
• June 22 25
• June 29 July 2
• July 6 9
• July 13 16
• July 20 24 (Note that this includes Friday of this week)
• August 17 19
• Additional hours may be available July 27 through August 14.
• Shifts are typically daytime and may require standing for extended periods.
• 20-30 hours per week during the summer are expected for this position.
• Class enrollment and other on-campus jobs are allowed on a case-by-case basis.
• Work shifts may take place at multiple locations on campus.
• Shift shirts will be provided.

Preferred Qualifications

• Prior customer service, sales, or event staffing experience.
• Knowledge of UT Austin campus life and student experience.

Compensation

• $19.33/hour
• Lunch provided on working days Monday-Thursday.

Required Materials

• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest