Clinic Administrative Assistant

SUMMARY Ensure the smooth operation of the clinic and provide positive client experience. The role requires strong organizational skills, attention to detail, and the ability to work efficiently within a team environment. Essential Duties & Responsibilities Maintain a clean, organized, and welcoming office environment for clients and staff. Provide professional client support by greeting clients, answering questions, and ensuring a positive experience. Manage incoming phone calls and provide accurate information regarding services, referrals, and client inquiries. Perform accurate data entry and maintain confidential client records within the electronic data system. Collect and verify client insurance information, including policy details, benefits, and coverage eligibility. Coordinate and manage client waitlists in alignment with therapists’ schedules and availability. Schedule appointments and facilitate effective communication between clients and therapists. Respond to referrals and maintain communication with community partners and referral sources. Verify completion and accuracy of client intake forms and documentation upon arrival. Assist with appointment cancellations and rescheduling to support efficient clinic operations. Support the administration and collection of client satisfaction surveys and feedback. Additional Skills and Abilities Required Demonstrate strong verbal and written communication skills, including professional presentation abilities. Maintain proficiency in Microsoft Office Suite and other standard office technology systems. Work collaboratively as a cooperative, reliable, and supportive team member. Exercise professionalism and discretion when handling confidential information and sensitive materials. Communicate effectively, respectfully, and professionally with therapists, clients, and staff. Additional Job Requirements Clearance of background check. #J-18808-Ljbffr