Supervisor, Ground Operations Veho - Framingham, MA, US

Supervisor, Ground Operations

Veho is reinventing delivery and returns for the e-commerce era by combining modern technology and innovative logistics with a customer-centric focus.

Veho's mission is to power the future of commerce by making shopping, shipping and returns seamless for everyone. We are building a modern, end-to-end logistics infrastructure designed entirely for the ever-evolving needs of ecommerce brands and everyday consumers. Powered by next-generation technology and a vertically integrated supply chain, Veho gives brands and their customers unprecedented control over their deliveries and removes the pain from the ecommerce post-purchase experience. We make delivery the 'extension of the brand' and leverage it to create deeper loyalty and trust between brands and their customers, driving customer retention and lifetime value. Our rapidly growing client list includes leading consumer brands like Hello Fresh, Zara, Macy's, Sephora, and more. To truly build an iconic company, we strongly believe that our people and values must be aligned with our mission. As such, we take pride in our championship team, merit-based culture. We seek team players who want to compete, win, make an impact and build a legacy, and we reward performance and impact players with generous equity and incredible career growth opportunities.

Compensation: $80,000 - $86,000 annually. The pay range is subject to the discretion of the Company. Additionally, Veho offers a competitive equity package, comprehensive medical, dental, and vision coverage as well as other benefits such as 401k and unlimited PTO for exempt level roles.

Anticipated Schedule: Sunday - Wednesday 10pm to 8am. Veho's operating hours vary and are based on the needs of the operation. Warehouses typically have first, second, and third shifts and schedules are subject to change at the discretion of the company and to changes in business needs. Warehouse leadership is expected to be onsite during their scheduled shift and is at the discretion of your manager if there is an opportunity to work off-site occasionally. Specific expectations should be discussed with your manager.

Role Summary: As a Ground Operations Supervisor, you are a hands-on leader, working day-to-day with our Warehouse Associates and Leads. You will be responsible for the development of the warehouse staff, including coaching them on the skills necessary to be successful in the warehouse and developing for future success. You will set a standard of operational excellence and ensure your team's success through values-based leadership. Additionally, you will be responsible for the accuracy of reports, scheduling, cross-functional communication, and ensuring sort and launch packages are processed efficiently while adhering to safety standards.

Key Responsibilities:

• Thrive in a fast-paced environment that demands quick thinking and physical agility, embracing the challenge of physically tasking work with enthusiasm and resilience.
• Ability to Plan and Prioritize Team and Business Initiatives - including quickly navigating technology platforms to manage operational and logistical challenges, having a consistent and intentional approach to team development, and a plan to drive continuous improvement with identified milestones.
• Assess operational needs swiftly and work cross-functionally to orchestrate seamless operations, prioritizing safety, and driving success.
• Works well in an ever-changing environment to ensure on-time delivery and exceed expectations of our customers, clients, crowdsourced drivers, and employees.
• Effectively schedule shifts that align with business needs based on operational hours and projected volume.
• Hands-on leader with the ability to coach, train and develop team members.
• Proven record of leading a team with values-based leadership to achieve key KPIs and metrics for the operation.
• Demonstrates a high level of teamwork, partnering cross-functionally to ensure a successful operation and organization as a whole

Qualifications:

• Minimum of 1 year of previous experience in management in logistics, operations, or a related field is preferred.
• Proficient in technology platforms and tools relevant to logistics operations.
• Strong problem-solving skills and attention to detail with the ability to thrive in a fast-paced, physically demanding environment.
• Commitment to delivering exceptional experiences to team members and driver partners.
• Willingness to complete a comprehensive background check
• Willingness to work flexible hours, including nights, holidays, and weekends, as required by operational needs.
• Is physically able to work in a warehouse that includes the following conditions:
• Standing for the duration of the shift.
• Moving boxes up and down including frequent bending.
• May need to lift and carry up to 50 pounds on a regular basis.
• May work in hot or cold temperatures.
• May work in an environment with loud noise and fumes.
• Minimal travel required.

Veho is a growth company that looks for team members to grow with it. No matter the location, or the role, every Veho teammate shares one galvanizing mission: driving commerce forward with a customer-centric delivery and returns experience that's built for the modern era. We are deeply value-driven (Team Up, Drive Impact, Take Ownership, Solve Bigger, Obsess Over Experience, Make Today Count) and care tremendously about investing in our high-performers. Join us in building the future of ecommerce logistics and in doing the work of our lifetime! (Veho is unable to provide sponsorship at this time.) All California applicants please reference our California Applicant Privacy Notice located here.