Front Desk Practice Coordinator - Cardiology - Framingham, MA

Job Overview

This position works directly with clinical leadership to streamline data collection and dissemination, enhance professional development departmental workflows, and assist with systems thinking to achieve efficiencies and a system of quality healthcare.

Job Description

This is for a clinic front desk practice coordinator- critical role in clinic- check in and check out all ambulatory patients at our METRO WEST HEART CENTER.

Preferred Qualifications

1. High school diploma or equivalent

2. Two (2) years of related experience in a hospital or healthcare setting

Duties and Responsibilities

The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.

1. Perform a lead role for Nursing Professional Development Department in operation of Learning Management System to upload content, assign to users, track performance.

2. Perform a lead role in planning and transitioning current paper nursing competencies into electronic via eLearning Management System.

3. Serve as key organizational resource for our patient experience data. Work collaboratively with Director to disseminate data in support of organizational and departmental strategic alignment initiatives.

4. Streamlines and improves record keeping of Nursing Contact Hour programs relative to nursing database.

5. Assist in coordination of educational material as necessary.

6. Maintain intranet for shared governance and patient care services. Evaluate options to enhance end user experience.

7. Assist Magnet Program Director and Coordinator in maintenance of demographic database.

8. Organizes shared governance meetings, assist with minutes, dissemination.

9. Maintain collaborative, team relationships with peers and colleagues in order to effectively contribute to the working group's achievement of goals and to support the Hospital's Standards of Performance.

10. Assist with process redesign as related to assigned projects.

11. Transform information into a format useful for communicating with leadership and staff.

Physical Requirements

1. Frequent sitting, occasional standing or walking, and lifting of 10-15 lbs.

2. Requires manual dexterity using fine hand manipulations for computer keyboard operation.

3. Requires ability to see computer screen, and reports.

4. Requires ability to communicate visually, verbally and audibly with healthcare personnel.

Skills & Abilities:

1. High proficiency in Microsoft Office products

2. Thorough working knowledge and experience using multiple database software products including but not limited to Excel, Access, and Power Point.

3. Ability to quickly learn database software products. Experience in report writing.

4. Excellent organization, communication (verbal and written) and interpersonal skills.

5. Ability to manage multiple projects simultaneously and within scheduled deadlines.