Customer Service Representative

Benefits 401(k) 401(k) matching Competitive salary Dental insurance Free uniforms Health insurance Paid time off Vision insurance Roles & Responsibilities Answer inbound phone calls promptly during business hours Respond to any voicemails Respond to inbound email correspondence, forward on as appropriate Greet customers and all other visitors to the showroom Screen incoming leads/potential customers Schedule estimate appointments Quote product by telephone for clients/customers Assist Estimators with follow up on pending sales/ quotes by phone and/or email Strategically schedule work appointments for Installation Technicians, along with customers accordingly Troubleshoot issue from field if needed, working with GM/vendors and techs to find solutions Check order confirmations from fabricators/vendors for size and pricing accuracy Filing of daily work orders and estimates Ordering of all office / shop supplies Keeping office clean/tidy Qualifications & Educational Requirements HS Diploma or equivalent All candidates must be able pass initial background check and drug test Preferred Skills Excellent verbal/written communications skills Microsoft Office proficient (Word, Excel) Hardworking, motivated, with excellent organizational and time-management skills Eligibility for company benefits contingent upon completion of initial employee probationary period and at the discretion of the Franchise Owner. #J-18808-Ljbffr