Residential Electrical Service Manager

Job Title: Residential Electrical Service Manager
Job Location: West Allis, WI
Job Type: Full-Time

Job Description:

• Manage residential service technicians and apprentices/trainees in the field to ensure work is completed safely, efficiently, and to Roman Home Services standards.
• Spend regular time on job sites observing work, answering questions, resolving field issues, and reinforcing proper procedures.
• Set clear daily expectations for productivity, professionalism, customer communication, and job completion.

Coaching and Mentoring

• Coach technicians in real time on technical skills, customer interaction, service options, and overall job performance.
• Provide ongoing feedback, training, and accountability to help technicians improve and grow.
• Support new or developing technicians through ride-alongs, field visits, and follow-up conversations.

Sales Coaching and Customer Experience

• Coach technicians on the selling-technician model, including presenting options, explaining recommendations, and building customer trust.
• Review service calls, estimates, and customer feedback to identify coaching opportunities.
• Help technicians meet sales, revenue, and profitability goals while maintaining ethical, customer-focused service.