Site Manager - Tenant Case Management

Site Manager – Tenant Case Management Program Reports To: Clinical Professional Development Director Location: Ashe, Caldwell, Haywood, and Wilkes Counties, On-Site Position Summary The Site Manager is responsible for providing non-clinical, person-centered support services to individuals receiving Tenant Case Management through Covenant Case Management Services. This position assists members in maintaining housing stability, accessing behavioral health and community services, building life skills, and supporting whole health and resiliency goals in accordance with the Vaya Health Tenant Case Management program requirements. Key Responsibilities Member Support & Service Delivery ● Maintain scheduled contact with assigned members to support housing stability, independent living skills, and crisis prevention.

• Assist members with developing and achieving whole health and resiliency goals.
• Link members to behavioral health, medical, community, and natural support resources

as needed. ● Participate in the creation and updates of Person-Centered Plans, Crisis Plans, or Housing Stabilization Plans for members not linked to a behavioral health provider. ● Provide education, engagement, and support to members and their families/caregivers using non-clinical approaches. ● Maintain a working knowledge of the Eviction Prevention Protocol and support intervention steps as needed. Documentation & Reporting ● Document all service contacts and interventions using required logs and monthly service notes in accordance with program standards.

• Assist clients with the completion of their annual recertification documentation.
• Submit accurate and timely documentation, signatures, and required reports.
• Maintain applicant/waitlist tracking as assigned and support Residential Selection

Committee processes.

• Maintain confidentiality and comply with HIPAA and Medicaid regulations.
• Assist clients with required work order and maintenance forms.
• Coordinate services with local vendors.

Collaboration & Communication ● Work closely with Vaya Health Residential Housing Specialists, ARC of NC Property Management staff, and internal Covenant Case Management team members.

• Participate in interviews for housing applicants as requested.
• Notify supervisors of member concerns, safety risks, or eviction risks promptly.
• Represent the agency in a professional and ethical manner in community settings.

Qualifications Required:

• High School diploma or equivalent
• Valid driver’s license, reliable transportation, and ability to travel to work site
• Ability to pass background check and required credentialing
• Strong communication, documentation, and interpersonal skills

Preferred:

• Experience working with MH/SU/IDD/TBI populations
• Experience in case management, supportive housing, or human services
• Associate or Bachelor’s degree in Human Services, Psychology, Social Work, or related

field Work Environment & Physical Requirements

• Field-based position requiring travel to housing sites
• Ability to sit, stand, walk, and lift up to 25 lbs occasionally
• Must maintain professional boundaries and safety practices

Equal Employment Opportunity Statement Covenant Case Management Services actively encourages applications from individuals of all backgrounds and lived experiences. We believe diversity strengthens our ability to serve individuals and families with dignity, respect, and compassion. Covenant Case Management Services is an Equal Employment Opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, marital status, or any other protected characteristic under applicable federal, state, or local laws. We are committed to providing a workplace free from discrimination and harassment and to fostering a diverse, inclusive, and respectful environment for all employees, contractors, and applicants. Employment decisions are based on qualifications, merit, and business needs.