Housekeeping Inspector

Job Description

Job Description

Description:

Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented.

Summary:

The Housekeeping Inspector at the Homewood Suites by Hilton Champaign is responsible for inspecting the cleaning of guest rooms to achieve a high level of cleanliness and guest satisfaction.

Duties & Responsibilities:

• Walk all assigned spaces at the beginning and end of each shift
• Remove newspapers, service trays, empty ash receptacles, trash and/or linens, and note any areas that require immediate cleaning
• Clean hallways, elevators, service areas, stairwells, etc.
• Perform quality checks on public spaces, televisions, telephones, and lamps
• Remove soiled linens, towels, and trash and place them in the appropriate locations in the prescribed manner
• Assist housekeepers with portable refrigerators, roll-away beds, cribs, etc. as needed
• Demonstrate proper use of cleaning equipment and supplies
• Respond to and resolve housekeeping requests and complaints by guests
• Maintain consistently professional and positive attitude
• Perform special projects and other responsibilities as assigned
• Participate in task forces and committees as requested
• Understand and provide friendly guest service
• Understand and comply with proper cleaning techniques, procedures, and brand standards
• Operate a vacuum, mop, and properly use cleaning equipment and supplies
• Complete assigned tasks, identify and investigate issues, and resolve basic matters in a timely fashion
• Ability to work in a fast-paced environment, sometimes under pressure, while remaining flexible and efficient
• Additional tasks may be assigned at any given time.

Qualifications:

• High school education or related experience
• Familiarity with hospitality industry practices preferred
• Attention to detail and efficient time management skills
• Effective listening and communication skills
• Physical capability requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling and lifting up to 50 lbs.

Benefits:

• Competitive salary
• Annual review with increase potential
• 401k program with company match
• Additional benefits may be available

Arbor’s Guiding Principles:

Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:

• Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient.
• Lead with Heart - Be kind, passionate and hospitable.
• Be Accountable - Take ownership and deliver results.
• Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
• Celebrate Differences - Embrace diversity; respect individual opinions and ideas.

Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.