Program Manager - Long Term Care

Pay Range: $36.46 - $51.29 Provides high level support to the Long-Term Care Division on multiple projects, liaisons between divisions on behalf of the LTC division and participates in the planning, organization, and execution of operational initiatives. Works collaboratively with each DON and the administrator to ensure services are facilitated to provide maximum opportunity for access to consistent and efficient care. SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement. Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance, long and short-term disability, and more. Hours Mon-Fri 8-5 Key Essential Functions And Accountabilities Of The Job Provides administrative support to the LTC Administrator and LTC Team. Subject matter expert on the LTC EHR. Works to implement strategies on new and or changing initiatives and projects. Coordinates projects in respect to resources, equipment, meetings, and information. Establish and maintain relationships with family members to assist with the admission, reassessments, and data collection for all aspects of resident care documentation and ensure that documents are signed and in chart timely. Investigations: Key member in investigations; adverse event reports, employee injury reports and complaints. Performs root cause analysis and recommends corrective action plans. Prepares necessary and or required reports according to department guidelines. Manages system for orientation and onboarding of employees. Participate in the development, implementation and maintenance of training modules, documents, materials, and training timelines. Oversight of supplies maintenance and volumes tracking, within budget. Function as a member of the Care Coordination team which may include assisting residents with documentation and forms including but not limited to applications to various services/agencies, Medicaid applications, entitlement programs, eligibility issues, advance directives, power or attorney and guardianships. Coordinates and submits all state documentation required for LTC authorizations and re-authorizations. Oversight of submitting/scanning medical records into the electronic record system. Member of multidisciplinary team and its functions. Maintains confidentiality regarding administrative and resident issues. Able to demonstrate tact, patience, and reliability in support of resident care. Oversight of resident medical appointments and schedule per regulatory guidelines. Communicates effectively with healthcare providers and care team. Coordination of staff scheduling and call schedule. Responsible for chart audits for compliance. Conducts regulatory and policy review and updates in coordination with DON and Administrator. Monitors and investigates data for performance trends and reports findings to the team and identifies areas for improvement. Other Functions Will be a backup driver for the resident van. Supervisory Responsibilities N/A Education, Certifications, and Licenses Required Bachelor’s degree in business administration, nursing, or a health-related field 4-6 years of relevant healthcare experience may be exchanged for a degree Basic Life Support (BLS) certification within 6 months of hire and biannually thereafter. Certified Professional in Healthcare Quality (CPHQ) obtained within a year. Driver’s license Experience Required 3-5 years of office experience with administrative and project oversight in a healthcare facility Or at least 2 years of demonstrated progressive, relevant experience that includes project coordination, development, and/or management. Knowledge, Skills, and Abilities General office procedures. Quality improvement activities. Facility staffing and scheduling. Advanced word processing and spreadsheet applications. Creative mechanisms for the dissemination of information and receipt of customer feedback. Skills Strong, clear, and strategic communications to diverse audiences – both written and verbal. Strong presentation skills. Working cooperatively with various disciplines, staff, providers, and administration. Proficiently navigating and understanding various medical electronic health records. Prioritization and judgment and excellent attention to detail. Energy and enthusiasm. Ability to multi-task. Ability To Adapt to consistently changing healthcare environments and organizational demands. Assist in leading CMS survey teams and processes. Enter and retrieve resident data accurately. Verbally communicate finding with healthcare team. Competently maintain a clean work environment with proper infection control measures including equipment cleaning. Work cooperatively with others by establishing and maintaining interpersonal relationships with residents, visitors, and other healthcare team members. Ensure confidentiality of resident information. Computer Skills Highly proficient in Microsoft Office Products including Word, Excel, and PowerPoint Travel Required Must be able to travel 10% of the time. Safety And Risk Management Responsibilities Employees are responsible for complying with safe work rules; reporting all accidents and injuries immediately; cooperating in all accident and injury investigations; reporting defective equipment and unsafe conditions. Physical Demands While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit; use hands to finger, handle or feel and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch or crawl. The employee must lift and/or move 50 lbs. Work Environment The noise level in the work environment is usually moderate. Required Certifications Basic Life Support (BLS) – American Heart Association Certified Professional in Healthcare Quality – National Association for Healthcare Quality Driver License – State of Alaska #J-18808-Ljbffr SouthEast Alaska Regional Health Consortium (SEARHC)