Customer Service Representative - Onsite

Category: Customer Service/Support Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs Your Responsibilities As a Customer Service Representative, you will be the front-line ambassador to our brand, dedicated to delivering a consistently high level of customer satisfaction. In this role you will be responsible for handling inbound calls, e‑mails and cases resolving customer inquiries, and providing exceptional service that not only meets but exceeds customer expectations. The ideal candidate will be a compassionate, empathetic, and solutions-oriented individual with a genuine passion for helping people. This role requires a strong focus on first‑call resolution, building positive customer relationships, and contributing to our company's reputation for outstanding service. Qualifications High School Diploma or equivalent 18 years of age or older Proven call center experience Typing 30 WPM Proficient in PC operation and navigation Entry-level network troubleshooting Ability to set up home Wi‑Fi network Ability to set up and configure a router or switch Core proficiency with a laptop or desktop computer Able to work independently Have excellent communications skills, both oral and written Ability to work in a constantly changing and fast paced environment Ability to stay composed and objective Strong listening skills Key Competencies Process Excellence: Demonstrate commitment to following established procedures and be customer service driven. Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals. Communication: Outstanding communication, listening, and analytical skills. Organizational Skills: Strong organizational and problem‑solving skills. Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused. Open‑Mindedness: Open‑minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts. Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision‑making. Solution‑Oriented: Proactive approach to problem‑solving with a focus on creating a positive customer experience. EOE/Disability/Vets #J-18808-Ljbffr Tp-8f723eaf