Customer Service Specialist

Job No: 554849 Work type: Staff Location: San José Categories: Unit 7 - CSUEU - Clerical and Administrative Support Services, Administrative, Probationary, Full Time, On-site (work in-person at business location) Key Responsibilities Responsible for the operating of central telephone lines, receiving all incoming calls including any related to maintenance and repair needs for the SJSU Campus Assist in scheduling requests for building shut downs and send customer notifications quickly to all necessary parties Determine the scope and degree of urgency for emergency service/work requests and radio dispatch Do-IT-Now (DIN) Technicians on type of problem that is presented Maintain and update status of work orders on the CMMS database Assist and train customers on using the web-based iService request for non-emergency maintenance and repair calls Receive, record, and dispatch general and emergency information quickly, clearly, and accurately using computerized systems and databases for input and retrieval of data Responsible for key distribution and collection of returned keys Notifies requestor via email once the keys are ready for pick up after reviewing to ensure all keys were included Knowledge, Skills & Abilities Ability to communicate with constituents in a professional and respectful manner General knowledge of Facilities Maintenance Dispatch Center Ability to use a two-way radio communication device Ability to handle multiple priorities and manage multiple situations while under duress Thorough knowledge of methods, procedures and practices, English grammar, business writing, punctuation, spelling and math Ability to compose and appropriately format correspondence and reports Fluency in using standard software applications: word processing, spreadsheets, databases, email, and Google Drive Knowledge of or ability to learn Computer Maintenance Management Systems software or comparable facilities management information system and/or work tracking system software Ability to think and act quickly in emergencies with effective and efficient communications Required Qualifications Completion of a high school program, technical/vocational program, or their equivalents combined Two years of related office work experience or a combination of education and experience which demonstrates the ability to perform the essential functions of the position Preferred Qualifications Two years of experience in customer service in front office, maintenance or construction dispatching, or switchboard operation Compensation Classification: Administrative Support Coordinator I Anticipated Hiring Range: $4,295/month - $4,381/month (Step 4 – Step 5) CSU Salary Range: $4,047/month - $5,896/month (Step 1 – Step 20) Equal Employment Statement San José State University is an equal opportunity employer. The university prohibits discrimination based on age, ancestry, caste, color, disability, ethnicity, gender, gender expression, gender identity, genetic information, marital status, medical condition, military status, nationality, race, religion, religious creed, sex, sexual orientation, sex stereotype, and veteran status. This policy applies to all San José State University students, faculty, and staff, as well as university programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Reasonable accommodation is made for applicants with disabilities who self-disclose. #J-18808-Ljbffr