Customer Service Representative (CSR)

Position Overview Potative is seeking a friendly, organized, and professional Customer Service Representative (CSR) to support client communication and day-to-day service needs. The ideal candidate will be comfortable communicating with clients, answering questions, providing accurate information, and coordinating requests with internal team members. Responsibilities * Serve as a professional point of contact for clients and external contacts. * Respond to client questions and requests by phone, email, and other approved communication channels. * Provide accurate and timely information regarding services, appointments, and project-related requests. * Document client interactions and maintain organized records. * Follow up on outstanding client requests to ensure timely resolution. * Assist with scheduling meetings and coordinating client communications. * Communicate updates and important information clearly and professionally. Minimum requirements: Qualifications * High school diploma or equivalent required. * Excellent verbal and written communication skills. * Strong interpersonal and active listening skills. * Professional and friendly communication style. * Strong attention to detail and organizational skills. * Willingness to learn and receive training. What We Offer * Competitive compensation. * Full-time employment. * Paid training and professional development. * Collaborative and professional work environment. * Opportunities to develop client service and communication skills. * Opportunities for professional growth and advancement.

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