Customer Account Specialist

Customer Account Specialist

Silgan Containers seeks a Customer Account Specialist to assist with customer inquiries and service, including order processing and order management, forecasting, and customer account coordination and account management. The ideal candidate will work on-site in the office 5 days per week, demonstrate eagerness to learn, and pursue opportunities to grow within the company.

What We Offer

• Excellent pay with annual merit increases.
• Medical, dental, vision, life, and disability insurance.
• Additional benefits such as pet insurance, wellness programs, and online workout options.
• 401k retirement plan with a 6% dollar-for-dollar company match.
• Paid vacation, holidays, and tuition reimbursement.
• Long-term stability with opportunities for advancement.
• A culture that values safety, innovation, and promoting from within.

What You'll Do

• You are Silgan's voice to our customers, America's most respected brands.
• Listen to and acknowledge customer inquiries and requests; communicate courteously and succinctly; and build and maintain strong customer relationships.
• Work with Silgan's customers and our internal team to successfully identify current and future needs.
• Process orders, maintain forecasts, and assist the product flow through the supply chain from the warehouse to customers.
• You are the key point of contact, communicating effectively and proactively with internal and external customers for all matters.
• Problem-solve order fulfillment concerns.
• Organize, review, and report data.
• Monitor customer accounts. Help our accounts payable and accounts receivable teams ensure payments are made on time.

What You Bring

• Associate degree and 1 year of work experience, or High School diploma and 2 or more years of experience. Experience should be in customer service or inside sales.
• Effective communication, time management, and problem-solving skills.
• Passion for teamwork and achieving common goals.
• Intermediate Microsoft Office skills, such as Microsoft Word, Excel, and PowerPoint.

About Silgan Containers

• America's largest metal food packaging producer.
• A company that strives toward sustainability by reducing our carbon footprint, selecting like-minded suppliers, and providing recyclable products.

Apply Now!

Apply to the Customer Account Specialist opportunity at Silgan Containers in Waukesha, WI (Brookfield Center professional office building).