Reservationist

Reservationist

We are seeking a poised, detail-oriented Reservationist to serve as the first point of contact for our guests. In this role, you will manage reservations with precision and professionalism while delivering a warm, gracious introduction to the Blue Box Caf experience. The ideal candidate has a passion for hospitality, exceptional communication skills, and thrives in a fast-paced, high-touch environment.

Key Responsibilities

• Manage reservations via phone, email, and online platforms with accuracy and efficiency
• Provide guests with detailed information regarding menus, hours, policies, and special experiences
• Coordinate seating arrangements in collaboration with the host team and management
• Maintain and update reservation systems (e.g., OpenTable, Resy)
• Handle high-volume inquiries while maintaining a calm, professional demeanor
• Anticipate guest needs, noting special requests, celebrations, and VIP preferences
• Assist with waitlist management and guest flow during service
• Uphold the highest standards of hospitality and guest service at all times

Qualifications & Requirements

• 12 years of experience in a reservationist, host, or guest services role (fine dining preferred)
• Experience with reservation platforms such as OpenTable or Resy
• Exceptional verbal and written communication skills
• Strong organizational and multitasking abilities
• Professional, polished demeanor with a guest-first mindset
• Ability to remain composed under pressure in a fast-paced environment
• Flexible availability, including weekends and holidays

Physical Requirements

• Ability to stand for long periods of time
• Ability to lift up to 50 lbs

The Dinex Group LLC is an equal opportunity employer. The Dinex Group does not discriminate on the basis of race, color, creed, religion, gender, gender identity or expression (including transgender status), sexual orientation, marital status, veteran status, national origin, ancestry, age, disability, genetic information, citizenship status or any other characteristic protected by applicable federal, state or local law.