Application Support Level 3

DescriptionKforce has a client that is seeking an Application Support Level 3 in Blue Ash, OH. This role is in office - 5 days a week.Key Responsibilities:* Participate in a scheduled on-call rotation (nights/weekends/holidays) for 24x7 support; PTO/leave may be restricted during peak retail periods and major go-lives* Willingness to travel and provide onsite support for new go-lives, pilots, and rollouts* Partner with cross-functional teams to expedite issue resolution and manage to SLAs* Support and maintain infrastructure and applications, including off-hours support (24 x 7) as required* Test infrastructure and application changes* Establish priorities and develop functional and programming specifications for application enhancements and modifications* Participate in the application technical design process; design, code, and unit test application changes using SDLC best practices* Complete estimates and work plans for design, development, implementation, and rollout tasks* Monitor systems, consoles, and performance for service interruptions or delays* Address and resolve infrastructure system failures* Execute, log, and report break/fix changes, service requests, and support activities* Maintain operational procedures, processes, and scripts; follow documented processes to ensure infrastructure stability* Own incident and problem management: drive major incident response, root cause analysis, and post-incident reviews* Build partnerships across application, business, and infrastructure teams* Independently execute large projects and lead other analysts in completing projectsRequirements* Bachelor's degree in Computer Science, Information Systems, or a related field (or equivalent experience) preferred; Prior experience in application support, operations, or engineering is a plus but not required* Exposure to Point-of-Sale systems in enterprise environments is helpful; Some experience with Java is preferred, Go is a plus* Any exposure to SQL or NoSQL databases (e.g., MongoDB), scripting (Shell, PowerShell, or Python), or ITSM/monitoring tooling (ServiceNow, Jira, Confluence, Splunk, Grafana, or equivalent) is a plus - willingness to learn these on the job matters more than prior mastery* Interest in or willingness to learn payment card security standards (PCI-DSS)* Excellent oral and written communication skills; Able to translate between business users and Company Technology teams* Familiarity with the Agile process is helpful; Experience as a Scrum Master a plus* Willingness to speak up and challenge developers on Agile best practices and definitions of done during refinement and QA* Accountable for driving support tickets and emails to resolution* Good judgment under pressure; Able to prioritize across competing support, testing, and scrum-master dutiesJob TypeContractCompensation85 - $88