Account Manager - Huntington Distribution Finance

Account Manager

The Account Manager is an experienced professional responsible for supporting and growing relationships with dealers, distributors, and manufacturers. The Account Manager manages a larger and more complex portfolio of accounts requiring advanced analysis, proactive monitoring, and cross-functional collaboration. This role serves as a key link between Sales, Credit, Finance, and Operations to ensure accounts remain healthy, compliant, and positioned for long-term success.

Duties & Responsibilities

• Advanced Account Management

  • Manage a portfolio of complex or higher-risk accounts requiring deeper analysis, proactive monitoring, and stronger coordination across internal teams.

  • Serve as the primary relationship manager for assigned dealers, addressing escalated inquiries, structural account changes, and unique servicing needs.

  • Support credit-related activities such as processing requests for credit line changes, account restructuring, and special approvals within authority.

• Account Maintenance & Documentation

  • Process exception reviews, financial statement follow-ups, and documentation requirements for complex accounts.

  • Prepare formal communications including delinquency notices, default letters, and other required correspondence.

  • Resolve escalated discrepancies, billing issues, suspense items, and account adjustments.

• Cross-Functional Collaboration

  • Partner closely with Credit, Sales, Finance, Compliance, and Operations to solve account issues and support dealer growth.

  • Escalate risks, prepare problem-loan reporting, and recommend mitigation strategies.

  • Serve as the voice of the dealer, ensuring cross-team alignment.

• Operational & Process Support

  • Support dealers through application, underwriting, and onboarding processes when needed.

  • Ensure accurate processing of payments, credits, trade-ins, refinances, and third-party payoffs.

  • Participate in and occasionally lead process-improvement initiatives.

• Monitoring & Reporting

  • Use analytical tools to identify stressed accounts, emerging risks, or unusual activity.

  • Track portfolio trends, performance indicators, and documentation compliance.

• Additional Responsibilities

  • Represent the organization in dealer and manufacturer meetings.

  • Participate in special projects at the discretion of the Onboarding Manager.

  • Perform other duties as assigned.

Basic Qualifications:

• Bachelor's degree or equivalent education/experience.

• 2+ years of experience in account management, customer service, loan operations, credit, or similar roles.

• Experience managing multiple accounts simultaneously.

• Excellent written and verbal communication skills.

Preferred Qualifications:

• Experience in banking, equipment finance, specialty finance, or captive finance.

• Strong analytical thinking and comfort interpreting data.

• High attention to detail with strong organizational skills.

• Proven ability to collaborate across teams and adapt to change.

• Proficiency with MS Office and ability to learn internal systems.

• Self-motivated and able to work with minimal supervision.

Exempt Status: Yes

Workplace Type: Office

Compensation Range: $63,000 - $124,000 Annual Salary

Huntington is an Equal Opportunity Employer.