Customer Service Rep

Job Title

Shipper Account Representative

Job Description

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

This Shipper Account Representative is the primary contact for their shippers and carriers and is responsible for maintaining, strengthening, and building the portfolio by proactively handling day-to-day operations.

Position Highlights

• Establishes and maintains great working relationships with assigned business accounts, serving as the carrier contact
• Focuses on operational quality, problem resolution, systemic improvement, productivity, and customer response/satisfaction
• Troubleshoots issues, analyzes root cause, suggests and implements solutions
• Conducts scheduled conference calls when needed with clients and carriers to review invoice financial statuses and status of any current projects
• Monitors daily deliverables
• Documents all issues/projects and follows through to timely, accurate resolution
• Completes special projects and process improvements for specific shipper in portfolio
• Accomplishes multiple projects simultaneously
• Advances account efficiency through process/exception analysis and implementation of improvements
• Gains in-depth product knowledge on customer-facing proprietary software/technology and trains external customers on processes, tools, and applications
• Understands functionality of all departments and interfaces with them for systems/application support

Basic Qualifications

High school diploma or equivalent. Typically four to five years of relevant experience.

Preferred Skills and Experience

• Strong verbal, written, interpersonal, and communication skills
• Positive, proactive attitude mandatory
• Ability and desire to thrive in a high-pressure environment
• Initiative and strong work ethic, self-motivated, self-starter
• Ability to tolerate stress in work environment
• Detail oriented with strong planning, prioritization, and organizational skills
• Ability to prioritize and multi-task
• Strong software/technical support skills
• Proficient in MS Office (Excel, Access, Word & Power Point)
• Understanding of logistics and/or freight payments

Benefits

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $25.77

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.