Club Manager

Reports To: District Manager Status: Full Time / Supervisor / Exempt / Non-Exempt Job Title Club Manager Job Summary Responsible for oversight of gym operations to ensure positive member experience and a financially successful club. Responsibilities Recruit, hire, train, schedule and supervise team members. Member service oversight ensuring all team members provide a great customer service experience at all times. High involvement in front‑desk tasks: greeting and welcoming members, gym tours, handling member service issues/questions, etc. Provide support for team members and club members. Create and maintain a positive image for the club. Coach and counsel performance to help achieve company standards. Ensure prompt opening and closing of the gym. Ensure staff are aware of and trained on current marketing promotions. Complete manager portion of onboarding in Paycom for all new hires. Ensure the club is open and staffed during all hours of business. Ensure self and team members implement and adhere to all company policies and procedures. Order supplies and track inventory. Communicate and interact with customers, coworkers, and the public in a way that exceeds customer wants and needs. Listen actively, empathize, and work together to solve problems. Recognize, define, analyze, and resolve problems; seek additional assistance when needed. Demonstrate diplomacy in all interactions. Maintain timely and effective communication with staff, supervisors, and various departments to increase productivity and prevent misunderstandings. Essential Behavior Requirements Customer Service: communicate and interact with customers, coworkers, and the public in a way that exceeds the customer’s wants and needs. Listening: actively listen, empathize, and solve problems. Problem Solving: recognize, define, analyze, encourage solutions, and seek assistance when needed. Diplomacy: demonstrate tact and skill in all interactions. Communication: maintain timely and effective communication with staff, supervisors, and various departments. Minimum Qualifications Honesty and good work ethic At least 1 year of equivalent managerial experience Strong customer service skills Strong communication, organizational and leadership skills Basic computer proficiency Physical Demands Standing and walking at least 75% of the shift Talking in person or on the phone at least 75% of the shift Must be able to lift up to 50 lbs less than 30% of the time Benefits Dental insurance Employee discounts Flexible schedule Health insurance Vision insurance Opportunity for advancement Dollars for Scholars Program Employee Appreciation Program Free Membership for self and one family member or friend Team Member Support Team Critical Illness Insurance Short Term Disability Insurance Accident Insurance Voluntary Life Insurance Pet Insurance HSA Advancement Opportunities #J-18808-Ljbffr ComForCare Home Care (Raleigh, NC)