Incident Manager
Zortech Solutions
Role: Incident Manager Location: San Diego office -3 days a week hybrid Duration: CTH (After 6 Months)/Fulltime
Job Description:
Major Incident management team is a support team established to ensure resolution of major incidents impacting business units.
Goal: Accurately identify a major incident, promptly engage technical resources, effectively communicate to the customers affected, and drive the appropriate resources & partners to restore service.
Responsibilities
Job Description:
Major Incident management team is a support team established to ensure resolution of major incidents impacting business units.
Goal: Accurately identify a major incident, promptly engage technical resources, effectively communicate to the customers affected, and drive the appropriate resources & partners to restore service.
Responsibilities
- Manage incident management bridge calls with support teams, on-call support application teams and management. Manage, escalate, status, and assist, coordinating repair efforts for non-major and major incidents (P1 - P4).
- Regular communication updates to the Customer, End-Users and other Stakeholders during the entire Incident Management cycle
- Track and document incident updates in real time
- Since Major incidents are highly escalated cases, handling with presence of mind and innovation.
- Experience in handling multiple monitoring tools like Service now, Pager duty, etc.
- Perform quality audits and data analytics on incident tickets to ensure quality and uncover new trends.
- Meet the SLAs and other KPIs agreed and produce the Process Performance Reports
- Provides documentation for Known Error Data Base (KEDB) or similar depository
- Develop process and procedures that ensure Incident Management and Service Desk related action items are tracked and completed
- Ensuring the Process adherence, meeting the Quality norms
- Provide Management reporting on Incident Metrics and Incident Management performance
- Problem Management Activities: Responsible for reviewing Incident tickets to identify common issues indicative of a Problem, working all levels of Problem tickets, and as a process owner enforcing Problem Management processes across the full ITIL problem lifecycle from detection to major problem review & to identify Continual Service Improvement
- Change Management Activities: Audit all change records including confirming the accuracy of the data, ensuring the details of the change are understood and well documented, hosting Change Advisory Board meetings when required and ensuring approvers and other stakeholders are included as needed.
- Bachelor's degree in computer science, Information Technology, or related field.
- 10+ years of experience in incident management or related field.
- Knowledge of incident management processes and procedures.
- Excellent problem-solving and analytical skills.
- Excellent verbal & written communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Ability to manage multiple tasks simultaneously.
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Incident Manager in San Diego, CA vacancy
$100k - $115k
...you can prove, audit, and stand behind. As Quality Compliance Manager, you'll report to the Senior Quality Manager and serve as the technical... ..., reviewing external documents, investigating supplier quality incidents, and advising leadership on matters of food safety. You'll also...SuggestedFull timeContract workLocal areaFlexible hours- ...Traveling Project Manager- Self Perform ( AFG ) Location: Kansas City, MO, US, 64106 Tempe, AZ, US, 85281 Mesa, AZ, US Nashville,... ...through individual actions and mentoring others. Investigates safety incidents and retrains staff as needed. + Manages the JE Dunn prestart...SuggestedContract workFor subcontractorRelocation
Arizona Staffing
San Diego, CA3 days ago - ...with hospitals, skilled nursing facilities, physicians, case managers, assisted living communities, and other referral sources Participate... ...standards are followed Investigate and resolve complaints, incidents, and service concerns promptly Requirements Bachelor’s degree...SuggestedWork at office
Jobtailor
San Diego, CA2 days ago $130k - $150k
...communications. It enables security teams to detect, assess, and respond to incidents faster through real-time visibility, intelligent automation,... ...across the enterprise. We're seeking a Technical Success Manager (TSM) to support our large Control Center clients. Reporting to...SuggestedFull timeLocal areaEverbridge
San Diego, CA18 hours ago- About this role:Wells Fargo is seeking a Branch Support Manager in Wealth and Investment Management as part of Wells Fargo Advisors. Learn... ...include periodic screening and mandatory reporting of certain incidents.Specific compliance policies may apply regarding outside...SuggestedOngoing contractFull timeWork experience placementWork at officeImmediate start
- ...to Proofpoint's strategic customers with little direction. Manage and monitor support interactions, serving as an internal advocate... ..., and proactively escalating when needed. Direct crisis and incident response, working with the account team, technical support,...Temporary workRemote workFlexible hours
Proofpoint
San Diego, CA3 days ago $187.4k - $281k
...Compute and Storage, Database Administration (DBA), Software Asset Management (SAM), the ServiceNow platform, and the DevOps tools ecosystem... ...security compliance. Act as a key escalation point for P1/P2 incidents.RequirementsDemonstrated success in leading and managing...Full timeWork at officeLocal area$132k - $172k
...other CMC deliverables.Align with internal and external stakeholders to support production schedules, supply planning, and inventory management to ensure uninterrupted product availability.Additional duties assigned as needed.Education/Experience Requirements: Bachelor’s...$95k - $140k
...Project Manager Department: Project Management Employment Type: Full Time Location: San Diego, CA Compensation: $95,000 - $140,000 /... ...Assist the Project Superintendent(s) with generating and issuing incident reports Partner with the Project Superintendent(s) to ensure all...Permanent employmentFull timeContract workTemporary workFor subcontractorFres-Co System USA
San Diego, CA18 hours ago$189k - $246k
...of the contract manufacturing, testing, storage and distribution, research and/or laboratory organizations. Responsibilities:Lead, manage and perform critical Quality Assurance (QA) GMP functions providing oversight of GMP Contract Service Providers (CSPs) for Drug Substance...Full timeContract workTemporary workWork experience placementRemote workShift work- ...The Quality Manager leads the end-to-end quality system for a Private Label company ensuring products meet consumer safety, regulatory... ...across various beauty categories. This role owns quality KPIs, incident reporting and escalation, traceability, supplier/facility qualification...Contract workWork at officeRemote workMonday to Friday
Confidential
San Diego, CA4 days ago - ...Summary Balfour Beatty Construction is seeking a Project Manager to join our team in San Diego, CA. The Project Manager is responsible... ...walks, Participate in project safety meetings. Participate in incident investigations. Ensure safety is properly incorporated into job...Contract workFor contractorsWork experience placementFor subcontractorWork at officeLocal areaFlexible hours
Balfour Beatty plc
San Diego, CA4 days ago - ...REPORTS TO: Operations Manager or Senior Project Manager FLSA Status: Exempt Position Summary The Project Manager will provide overall... ...safety deficiencies are promptly corrected. Report all injuries and incidents to Managers and Safety Department. Planning and coordinating...For contractorsFlexible hours
ISEC
San Diego, CA1 day ago $100k
...run safer, smarter, and more effective operations. Job Title: Manager, Customer Support Location : Remote - US Only Country : United... ...agencies and 500,000 first responders rely on First Due every day for incident reporting, pre-incident planning, ePCR, scheduling, fire...Full timeRemote workWork visaFlexible hoursGrabJobs
San Diego, CA18 hours ago$75k - $112.5k
...single source for integrated lab service, support, and supply management. Our customized service offerings and world-class service experts... ...for your teams such as hazard identification, inspections and incident reporting/investigations as required, and communicate and hold...Temporary workWork at officeLocal areaDay shiftThermo Fisher Scientific
San Diego, CA4 days ago$225k - $290k
...markets and projects. Reporting to the Vice President & General Manager, this leader will oversee General Superintendents,... ...compliance across union and multi-state environments Drive a zero-incident safety culture in partnership with safety leadership Optimize...For contractorsKimmel and Associates
San Diego, CA2 days ago- DescriptionSAIC Office of Security is currently seeking a Security Team Manager to support the San Diego, CA Location Operations. Overall, the... ...identifying vulnerabilities, and designing security protocols.Incident Response and Crisis Management: In the event of security...For subcontractorWork at office
$170k - $240k
...standard of care. Promote collaboration across engineering, environmental, scientific, and technical disciplines. Partner with business managers, project managers, and business development leaders to align resources with business needs. Work collaboratively with Kennedy...Work at officeWork from home2 days per week$103.1k - $188.9k
...range of clients from our most venerable institutions to dynamic new entrants across Banking and Capital Markets, Wealth and Asset Management, Insurance, and Real Estate, Hospitality and Construction. Our purpose is to help build a financial services industry in which...Full timeSummer holidayFlexible hours$260k - $318k
...client stakeholders as an Accountable Executive on our most transformational engagements, ensuring delivery leaders are set up to manage engagement risks, project financials, accounts receivable, defining deliverable content, and ensuring buy-in of proposed solutions...Temporary workLocal area$25 - $27 per hour
...Behavioral Support Specialists. In conjunction with the Program Managers, the Shift Supervisor will ensure implementation of treatment... ...systems include daily progress notes, daily communication logs, incident reports and other clinical documentation or communication follow...Hourly payFull timeContract workWork at officeAll shiftsShift workSan Diego Center for Children
San Diego, CA1 day ago$160k - $190k
...position will have an opportunity to direct and collaborate with a team of junior staff. The ideal candidate is a Senior Technical Manager with strong experience in study, planning, and design of wastewater systems, including familiarity with a broad range of issues related...Hourly payFull timeWork at officeLocal area1 day per week- ...company rules and policies. Report serious issues to respective management for follow-up. * Promote teamwork and quality service... ...deficiencies. RESPONSIBLE BUSINESS * Document and record all incidents involving guests or employees, or other relevant events, on the...Local areaShift workNight shiftWeekend workDay shift
InterContinental Hotels Group
San Diego, CA4 days ago - Company DescriptionXinnovit is a global leader in technology consulting, outsourcing, and workforce management solutions.Our mission is to enable our clients to become more agile and competitive with the help of innovative technologies. We empower our clients to respond...Work at office
$150k - $195k
...neededProvide support and contribute to inspections, audits and due diligence activities as needed.Support QA and Travere Senior Management with various projects as needed.Education/Experience Requirements: Bachelor’s degree in life science or related field of study required...Full timeContract workTemporary workInterim roleRemote work- ...and business skills in the above-mentioned fields. Actively reach out to prospective customers, explore business opportunities, manage negotiations and secure contracts. Attend trade shows/relevant conferences. Support the Marketing Team in branding and...Full timeTemporary work
Biocytogen
San Diego, CA18 hours ago - ...Global Account Manager The Global Account Manager is responsible for developing and maintaining key customer accounts, working both... ...regularly with customers as their primary point of escalation and incident management. Own customer issues, ensure timely resolution, and...Contract workWork at officeShift work
Cohu
San Diego, CA1 day ago $112.06k - $137.27k
...maintaining utility scale solar, battery storage and high voltage substation projects nationwide.Job Description Summary:The Contracts Manager is responsible for driving the negotiation and execution of engineering, procurement, and construction (EPC) contracts for utility-...Full timeContract workWork at officeRemote work$159.5k - $239.3k
...generations. Northrop Grumman’s Space Sector invites you to bring your pioneering spirit to our collaborative teams. As a Contracts Manager - Level 3 located in Redondo Beach, CA, you’ll be a linchpin in missions of paramount importance, defining the art of the possible...Full timeContract workRemote workRelocation packageShift work$106k - $152k
...businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com.Job Details:Job Summary: Manage and support complex and major systems contracts with customers to ensure all requirements and obligations are met. Responsibilities...Full timeContract workFor subcontractorWork at officeLocal area
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Incident Manager. Be the first to apply!
Related searches