Fiscal & Business Specialist - OT Credentialing & Access Services

Job Description The Fiscal & Business Specialist – OT Credentialing & Access Services provides essential support for USF Credentialing Services, billing processes, customer service escalations, and inventory management. The role supports credential management production, activities supporting new student orientation planning before, during, and after the event, accurate financial reconciliation, and excellent service delivery to the USF community. It requires consistent daily coverage with increased responsibilities during peak orientation periods. Hourly Pay: $22.62 Work Schedule: Monday - Friday Shift Hours: 8AM - 5PM Work Location: Tampa Campus Organization: The University of South Florida (USF) is a preeminent state research university with campuses in Tampa, St. Petersburg and Sarasota‑Manatee. USF serves more than 50,000 students, has an annual budget of $1.8 billion, and is recognized as a top public university. Responsibilities Operations & Reporting (Daily): Review and analyze statistics captured by each USF Card center(s) daily; compile and review daily counter reports and printer statistics for auditing purposes; prepare audit reconciliation documentation and maintain center statistics. Customer Service: Process and resolve escalated help tickets from the Operations Team (First View); handle escalated alumni card issues and inquiries from ITSM system; ensure timely response and resolution of customer concerns. Billing & Finance: Process refunds and charge inquiries through Touchnet/SSB student billing systems; coordinate and investigate complex student billing issues; manage billing cycles for ID Card, SSC/Compass Group, and other departments. Card Production: Package and organize USF Cards for distribution to campus locations; schedule and coordinate batch printing operations; perform printer maintenance and troubleshooting as needed. Inventory & Budget Management: Document supplies provided to each location and monitor usage against statistics; manage supply budget and track expenditures; conduct quarterly inventory audits and maintain OT Card Services inventory/stock; coordinate bulk ordering of printer supplies. Seasonal/As‑Needed Duties: Provide support during USF Orientation periods; pull VZ reports from TPA Orientation as required; assist with USF Card policy/procedure updates and enforcement; support new hire training on USF Card systems and batch printing procedures. Perform other duties as assigned. Qualifications Minimum Qualifications: High School diploma or equivalent with three years of fiscal support experience; college coursework may substitute on a year‑for‑year basis. Data entry and reconciliation Report generation and analysis Ability to prioritize and manage multiple tasks Multiple‑team collaboration and flexibility Excellent customer service orientation Strong attention to detail and accuracy Effective written and verbal communication Problem‑solving and critical thinking Self‑motivated with minimal supervision required Industry Knowledge: Experience with student information systems or billing platforms preferred Proficiency in Microsoft Office Suite (Excel, Word, Outlook) Experience with point‑of‑sale or card management systems a plus Must be able to work consistently Monday through Friday during business hours and some weekends Ability to work extended hours during peak orientation periods. ID card printing technology Touchnet/Banner/SSB experience Inventory management systems Financial transaction processing IT Competencies: Growth Mindset: takes ownership of personal growth and embraces continuous learning, viewing challenges as growth opportunities. Communication: comfortable using a broad range of styles, adapting to audience and situation, listening and asking questions. Collaboration: works with others to achieve common goals, building respect and trust. Client Obsession: focuses on client trust in solutions and problems. Ownership: takes responsibility, accountability and proactively focuses on what can be influenced. Outcome Driven: focuses on results, business outcomes, and actions to meet commitments. Benefits USF offers the following benefits for full‑time employees: Medical Insurance Dental Insurance Vision Insurance Paid Vacation Days Paid Sick Days 11 Paid Holidays Various Retirement Options including 401K employer match Tuition Assistance available for employee, spouse, partner or dependent Compliance and Federal Notices This position may be subject to a Level 1 or Level 2 criminal background check. The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains affirmative action programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws. #J-18808-Ljbffr Abacode