Front Desk Supervisor

Front Desk Supervisor Join our team at Residence Inn Arlington Courthouse! Are you looking for a fulfilling career in a modern, eco-friendly environment? The new Residence Inn Arlington Courthouse offers all the comforts of home while leading the way in green practices and awareness by meeting Arlington County LEED requirements. Located in the vibrant Courthouse Village, our hotel is just a short walk from a variety of restaurants, shopping, entertainment, and recreational facilities. With the Courthouse Metro stop just steps from our door, traveling to and from work anywhere in the Washington, DC, area is a breeze. As part of our team, you'll enjoy a supportive, collaborative work atmosphere where every member plays a crucial role in delivering an exceptional guest experience. Front Desk Supervisor Position Summary The Front Desk Supervisor is responsible for leading daily front office operations, ensuring seamless guest check-in and check-out, maintaining service excellence standards, coordinating with housekeeping and other departments, and mentoring front desk associates to deliver an exceptional guest experience aligned with brand standards. Essential Functions Supervise Front Desk operations. Maintain the highest levels of productivity, employee morale, and guest service. Ensure that all hotel policies and procedures are followed. Assist FOM in the training of employees, including but not limited to guest services, brand standards, hotel policies and procedures, and all POS systems. Check guests in and out of the hotel in accordance with hotel and/or brand standards. Inform guests about the hotel facilities, policies, and procedures. Provide tourist information to guests. Handle the hotel phone system. Transfer calls to appropriate departments/guests. Accurately take messages for guests. Take, modify, and cancel guestroom reservations. Deal with inquiries, requests, and complaints from guests. Coordinate with other departments to fulfill guests' special requests. Perform cashier duties. Post phone charges and other miscellaneous charges to guest accounts. Follow in-house procedures to help ensure the security of guests and employees. Know hotel emergency procedures. Maintain the cleanliness of the Front Office area. Take, modify, and cancel guestroom reservations. Notify Front Office Manager or Assistant Front Office Manager of any problems or situations involving guests, the hotel, and/or staff. Additional Responsibilities The hotel operates 24 hours a day, 7 days a week. Department schedules must accommodate fluctuating business demands, and employees may be asked to work shifts other than those they prefer or normally work. Adhere to all work rules, procedures, and policies established by the hotel, including, but not limited to, those contained in the employee handbook. Education and Experience Previous hotel front desk experience. Skills and Abilities Ability to stand for a long period of time. Ability to work in a fast-paced environment. Ability to maintain control and composure in difficult situations and exhibit good judgment. Good communication and interpersonal skills. Benefits and Perks Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absence, retirement plans, paid time off, and hotel room discounts. and MORE! Through this selection of benefits and perks, we strive to provide employees with options that will enhance their quality of life in and out of work. *minimum 32 hours/week to qualify We also offer daily pay access, which lets you receive your earnings the same day you work, empowering you to manage your finances easily and confidently. If you're ready to bring your energy and skills to a team dedicated to delivering exceptional guest experiences, we want to hear from you! Apply today and be a key player in creating memorable moments for our guests. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. DHS Brand