Resident Services Specialist

Job Description

Job Description

Why Island Palm Communities?

 

Teamwork, innovation, and mutual respect. At Island Palm Communities, our team members are responsible for our growth and success, and we challenge them to constantly be their best in our fast-paced workplace. Our team members are committed to helping people in the communities we serve, and we reward our team’s passion and hard work with competitive pay, amazing benefits, and learning and growth opportunities. 

As part of WinnCompanies, we are a nationally recognized leader in property management and development. With 3,700 team members working across 600+ locations in 23 states and D.C., WinnCompanies is the #1 manager of affordable housing and a leader in developing and managing mixed-use properties, market rate properties and military housing.

Our Benefits:

• Generous time off policies (including 11 paid holidays, generous Accrued Time Off increasing with years of service, paid sick time, annual day of service, and floating holiday)
• 401(k) plan with a company match
• Various comprehensive Medical, Dental, & Vision plan options for you and your family
• Flexible Spending Account and Dependent Care Flexible Spending Account
• Long Term Disability, Basic Term Life and AD&D, optional supplemental life insurance
• Tuition Reimbursement program and continuous training and development opportunities
• Wellness program (group challenges, seminars, gym membership reimbursement)
• Employee Assistance Program
• Employee Discount Programs
• Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families

The Resident Services Specialist is responsible to assist and coordinate all requests from military families with the property management team including move ins, move outs, inquiries, community standards enforcements. Responsible to maintain curb appeal and coordinate community activities. The Resident Services Specialist has an additional specialized job duty which may include mentoring, event planning, additional customer care duties or other specialized duties.

Primary Responsibilities

• Conduct move out assessments with departing residents and assess any charge for damages
• Administer move-in paperwork and home inspections with residents
• Answer resident questions and assists in resolving resident complaints. Provide high standard of customer service to residents through a prompt and courteous response to all inquiries
• Responsible for monitoring curb appeal throughout the community and office and maintaining the cleanliness, housekeeping and general appearance of the office, amenities, models and common areas of the property including trash pick up and enforcing community standards
• Assist in the inspections of vacant homes and takes appropriate action to prepare the for rent-ready status
• Actively participate in organization and execution of company-sponsored resident events including social events, educational classes and community programs
• Provide administrative support at the community center
• Develop and maintain strong resident relations. Responsible for completing customer relationship management requirements for the Resident Journey program
• Leasing homes in a community: Conduct neighborhood tours and home showings for qualified potential residents. Maintain a fundamental working knowledge of all lease documentation and resident guide policies and procedures. May execute lease signing
• An additional specialized job duty which may include mentoring, event planning, additional customer care duties, GOQ coordination or other specialized duties

Position Requirements

• High School diploma or GED required; Associate's degree in business or other related field preferred
• Minimum 1 - 3 years required work-related experience
• Property management experience preferred
• Proficiency in YARDI or other similar industry software preferred
• Ability to manage multiple assignments and tasks
• Must have a current vehicle license in good standing and meet the driving records standards outlined in the Company Safe Vehicular Operations Policy
• Experience with computer systems required, which include web based applications and some Microsoft Office applications which include Outlook, Word, Excel, PowerPoint or Access
• Ability to communicate clearly and effectively in writing with internal and external customers, able to comprehend and converse in English to communicate effectively with organization staff, clients and visitors