Project Manager

Your MissionAs a Project Manager, you will: Own end-to-end delivery accountability for assigned Tyler ERP implementation engagements, from discovery through go-live and stabilization Establish and maintain rigorous project governance structures, communication cadences, and executive reporting standards Safeguard project timelines, scope boundaries, and financial targets through disciplined change control Serve as the primary escalation point and trusted advisor to client executive sponsors and steering committees Ensure seamless coordination across Functional, Technical, and Change Management workstreams Key ResponsibilitiesProject Governance & Delivery LeadershipDevelop and maintain comprehensive project plans, timelines, RAID logs, and governance documentation aligned to KCT's delivery methodologyOwn overall project scope, milestone tracking, resource allocation, and cross-workstream dependenciesEstablish and lead executive steering committee meetings, providing clear, data-driven status reporting to client and KCT leadershipMonitor project health using standardized PM tools, dashboards, and financial tracking mechanismsCross-Functional Team LeadershipCoordinate and direct cross-functional delivery teams spanning Functional, Technical, and Change Management resourcesFacilitate structured collaboration between internal KCT teams and client business, IT, and executive stakeholdersDrive accountability across all workstream leads for deliverable quality and timeline adherenceRisk, Scope & Financial ManagementLead proactive risk identification, assessment, and mitigation planning to protect timeline, budget, and client relationship healthEnforce disciplined change management and scope control processes to support margin protectionEscalate material risks, budget variances, and scope deviations to KCT leadership with clear resolution recommendationsTesting, Go-Live & StabilizationEnsure structured testing phases (SIT, UAT) are completed and confirm organizational readiness ahead of go-liveCoordinate production release planning and lead the transition into post-go-live stabilizationConfirm all contractual deliverables and implementation standards are met prior to project closureDocumentation & ReportingMaintain comprehensive documentation including meeting minutes, status reports, decision logs, and change recordsProvide consistent, accurate reporting on schedule, budget, and resource utilization to support organizational visibilityExpected OutcomesSuccess in this role includes:Predictable, well-governed project delivery that meets contractual scope, schedule, and budget commitmentsStrong executive-level trust and confidence from client sponsors and steering committeesProactive identification and mitigation of delivery risks before they impact timeline or budgetDisciplined change control that protects project margin without compromising client satisfactionSmooth, well-documented transitions from implementation into post-go-live stabilization QualificationsRequired Experience5+ years of project management experience leading enterprise ERP or large-scale technology implementation engagementsDemonstrated experience managing full project lifecycles from discovery through go-live and stabilizationExperience leading engagements within public-sector, municipal, or government enterprise environments strongly preferredTechnical / Functional SkillsProficiency with project management methodologies and tools (MS Project, Smartsheet, Jira, or equivalent)Strong command of RAID log management, governance documentation, and structured status reportingWorking knowledge of ERP implementation lifecycles, including testing phases (SIT/UAT) and go-live readiness planningFinancial acumen sufficient to manage project budgets, margin protection, and resource cost trackingProfessional SkillsExecutive-level written and verbal communication, with the ability to lead steering committee discussions confidentlytrong stakeholder management across client executives, internal leadership, and cross-functional delivery teamsSound judgment in risk assessment, prioritization, and proactive escalationAbility to manage multiple concurrent workstreams independently in a fully remote, client-facing environmentPreferred QualificationsPMP, CAPM, PgMP, or equivalent project management certification; prior experience with Tyler Technologies ERP platforms (Munis, New World, or equivalent); Agile/Scrum certification or experience in hybrid ERP delivery environments.Professional ExpectationsAll KCT team members and contractors are expected to uphold the following standards:Maintain the highest standards of professionalism in all client and internal interactionsAdhere to KCT's delivery methodology, documentation standards, and governance practicesCommunicate proactively escalate risks, issues, and blockers without delayOperate with integrity, accountability, and a commitment to quality outcomesRepresent KCT's values and brand standards in all engagementsUphold strict confidentiality of all KCT and client information in accordance with the executed Service Agreement and NDAStore all work product exclusively in KCT-approved cloud environments (Microsoft SharePoint / OneDrive); no storage on personal or unauthorised platformsSubmit accurate monthly invoices by the last business day of each calendar month, itemised by date, hours, and deliverable
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