Client Success Representative

We are seeking a dedicated, personable, and high-energy Client Success Representative to join our team. To succeed in this role, you must possess natural tenacity and the drive to excel in a performance-driven environment. If you have a passion for providing top-tier customer service, exceptional communication skills, and a knack for creative problem-solving, we want to hear from you.

This role focuses heavily on client engagement, proactive problem resolution, and improving client retention to drive long-term loyalty and success. Pay:  $20/hr (English only); $21/hr (English/Spanish) Shifts:  9 AM - 530 PM; 11 AM - 730 PM; 1230 PM - 9 PM  Schedule -- Monday - Friday (NO WEEKENDS) Position Type:  Temp to Hire

salary: $20 - $21 per hour
shift: First
work hours: 9 AM - 9 PM
education: High School

Responsibilities

• Onboarding & Engagement: Proactively schedule and conduct client onboarding calls utilizing our scheduling software. Guide new clients through the setup process while educating them on the immense value and benefits of our services.

• Relationship Management: Foster solid, trusting relationships with clients to promote long-term retention, prioritizing their unique needs, goals, and financial challenges.

• Retention & Save Strategies: Execute personalized strategies directly with at-risk clients who are considering canceling, effectively addressing their concerns to improve overall satisfaction.

• Issue Resolution: Respond promptly to client inquiries, resolve complex problems, and coordinate with internal teams for swift resolutions—anticipating client needs before they escalate.

• Data & Account Monitoring: Monitor client file activity, payment schedules, and feedback to actively identify at-risk accounts.

• CRM Tracking: Maintain meticulous, detailed records of all client interactions, resolutions, and outcomes in our CRM system in accordance with company compliance standards.

Skills

• Customer Service (3 years of experience is required)
• Sales (3 years of experience is preferred)
• Account Management (3 years of experience is preferred)
• CRM
• Empathy
• Conflict Resolution
• Verbal Communication
• Written Communication
• Analytical Thinking
• Adaptability

Qualifications

• Years of experience: 3 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.