Property Manager

Property ManagerTerraces at DeKalb is seeking a driven and experienced Property Manager to take the lead in stabilizing and revitalizing a distressed residential community. This is a hands-on leadership position responsible for the day-to-day operations of the property, with a key focus on leasing, collections, maintenance coordination, staff management, and financial performance. Reporting directly to the Regional Manager, this individual will play a critical role in bringing the property back to full occupancy, operational efficiency, and resident satisfaction.The ideal candidate is not just experienced, but also visionary and proactive, with a demonstrated track record of successfully turning around challenged properties, leading teams, and creating sustainable systems.Key Responsibilities: Property Operations & LeadershipOversee all daily property operations, ensuring compliance with company policies, fair housing laws, and local regulationsConduct regular property inspections and coordinate timely maintenance, repairs, and preventive careManage maintenance service requests, prioritizing urgent items and coordinating with vendors and in-house staffMonitor and enforce lease terms, community rules, and safety policiesHandle resident complaints and service issues with discretion, professionalism, and prompt follow-throughSupervise all on-site team members including leasing, maintenance, porters, and contractors; handle scheduling, performance evaluations, and coachingLeasing & MarketingMaintain high occupancy rates through strategic leasing and marketing effortsOversee and execute property marketing campaigns across multiple platforms (RentCafe, ILS, social media, signage, outreach, etc.)Set and meet leasing goals; review traffic reports and conversion metrics regularlyEnsure vacant units are market-ready and that tours, follow-ups, and move-ins are seamless and professionalBuild strong rapport with prospective and current residents to enhance satisfaction and retentionFinancial Management & ReportingPrepare, review, and manage operating budgets in coordination with the Regional ManagerCollect rent, process payments, and oversee delinquency tracking, notices, and evictions in accordance with legal guidelinesMaintain and monitor property financials including accounts payable/receivable, purchase orders, and vendor contractsPrepare and submit monthly, quarterly, and annual reports summarizing key metrics, resident feedback, occupancy trends, and property needsAnalyze operational data to make data-driven decisions that improve performance and reduce expensesAdministrative & ComplianceMaintain accurate and organized resident files, contracts, inspections, incident reports, and vendor documentsEnsure all company policies, federal/state/local housing laws, and safety protocols are consistently upheldTrain and onboard new team members, including ongoing coaching and performance developmentOversee and enforce timely completion of all required administrative duties, such as rent roll updates, delinquency logs, vendor W-9s, and inspection recordsCreate and maintain a resident retention plan including events, communication programs, and reputation managementRequirements & Qualifications:4+ years of experience in property management, preferably in multifamily residential or distressed property settingsProven success in stabilizing and improving underperforming propertiesStrong leadership experience, including team hiring, supervision, and performance managementExperience using Yardi Voyager, RentCafe, or similar property management softwareSolid understanding of Fair Housing laws, leasing best practices, and local housing regulationsAbility to manage multiple priorities and deadlines in a fast-paced, high-stress environmentHigh level of professionalism, communication, and problem-solving skillsMust be organized, detail-oriented, and capable of independent decision-makingCapable of walking the property regularly, climbing stairs, and lifting up to 25–50 lbs as neededValid driver's license and reliable transportation requiredJoin Our Mission If you are a motivated leader ready to take on the challenge of restoring and transforming a distressed property—and you want to be part of a collaborative, purpose-driven team—we'd love to hear from you