Customer Service Representative

Job Full Description

We are seeking a Customer Service Representative to help our client grow an enthusiastic and engaged team in Franklin, MA.


*****This is a temp-to-perm position. We are only considering candidates who are seeking permanent placement.*****


Schedule: M-F (8am - 4:30pm) OT when needed


Pay Rate: $20 - $23/hr


Duties and Responsibilities / Essential Functions:

• Preparation of client orders by transferring data between systems so orders are ready for ticket processing
• Develops and maintains working knowledge of current durable medical equipment and company policies and procedures, as well as all applicable insurance guidelines regarding eligibility for coverage and reimbursement.
• Processing supply requests
• Follow-up and completion of required paperwork
• Daily correspondence with clients, referral sources, physician offices and funding sources
• Order tracking
• Resolving client issues
• Conduct cost analysis of existing and new orders
• Face to face marketing with new and existing referral sources and clients
• Completes phone calls efficiently and professionally
• Performs any directly related job duties as assigned my management.
• Carries out all position expectations in a professional manner
• Must maintain regular and predictable attendance

Required Education, Experience & Competencies:

• High School Diploma or GED
• Working knowledge of Windows-based environment
• Microsoft Office product proficiency A MUST
• Strong communication Skills
• Detail oriented
• Medical insurance experience preferred

Norwood, MA
2982
129 Morgan Drive
Suite 102
Norwood, MA 02062