Customer Service Representative - Onsite

At Rodenhiser Home Services, we’ve built a 90-year legacy on one powerful promise:

Nice People. Great Service.

And that experience begins the moment the phone rings.

The Big Task 

We’re looking for an onsite Customer Service Representative (CSR) who understands the power of a warm welcome, a calm voice, and a well-handled call. If you take pride in delivering five-star service, thrive under pressure, and believe every customer interaction is an opportunity to make someone’s day — this is your next great role.

Key Sub Tasks

• Convert incoming client requests into booked service appointments.

• Respond to client requests via phone, text and email, resolving issues and promoting the brand.

• Collaborate with field and office teams to create seamless service experiences.

• Participate in training to boost booked calls.

• Maintain and update client database with complete and accurate information.

• Make outbound calls.

• Be available for On-Call duties.

Who You Are

• Highly motivated – friendly, composed, and confident on the phone.

• Detail-oriented, organized, and able to handle multiple priorities.

• A problem solver with analytical skills.

• A great communicator with strong verbal and written communication skills.

• IT competent: proficient with computer and phone systems.

• High school education or equivalent.

• Two years’ proven track record in customer service, preferred.

What We Offer

• A career with purpose and growth in a respected, family-owned business.

• A supportive team that takes pride in helping clients and each other.

• Leadership that values your voice, your time, and your future.

• A culture where Nice People deliver Great Service – and it starts with you.

Rodenhiser Home Services is an equal-opportunity employer committed to fair and equitable pay practices. The expected base salary range for this position is $45,000 - $65,000, based on responsibilities, experience, and other relevant factors. Employees may also be eligible for bonuses, commissions, or other variable compensation depending on their position. Total compensation is determined through a structured review considering experience, education, certifications, and licenses.

Comprehensive Benefits Package:

• Health & Wellness: Medical, Dental, Vision, Disability, Life, AD&D, MA PFML

• Time Off: Paid Vacation, Holidays, Parental Leave

• Financial: 401(k) match

• Growth: Tuition reimbursement, career development

• Perks: Product discounts and more

Join the team where your voice matters and your work makes a difference.

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