Customer Service Representative

Customer Service Rep - Customer Service - Junior Location: Framingham, MA Onsite Flexibility: Onsite Contract Details Position Type: Contract Contract Duration: 3 months Pay Rate: $22.00 / Hour (USD) Shift / Schedule: Two shifts available — Monday–Friday, 9:00 AM–5:00 PM EST and Monday–Friday, 10:00 AM–6:00 PM EST; both positions support phone contacts Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Job Summary Answer toll-free customer service calls and correspondences. Field customer questions, resolve standard customer complaints, document information in the customer tracking system, and ensure effective communication at all levels. Key Responsibilities Respond accurately, promptly, and effectively to all forms of customer communication. Resolve difficult and sensitive customer issues in an objective and timely manner, using problem solving and negotiation skills. Communicate with District Managers, Store Managers, and Home Office personnel to resolve customer problems and answer questions. Escalate serious issues to protect the company/brand. Document customers and store information in customer tracking system. Code correctly and provide continuous updates until the issue is resolved and ready to close. Promote a positive Company image in support of Customer Service objectives and mission statement. Make sound judgment calls that align with the brand, escalation, and customer service policies for social media customer-related issues by following social media moderation guidelines. Multitask in a fast-paced environment and moderate a high volume of inbound/outbound content to provide good customer service follow-up and follow-through. Special projects/duties as assigned. Required Skills Proven Conflict Management Skills Strong Analytical and Problem Solving Skills Good Listening Skills Organizational Skills Prioritizing skills and effective time management Flexibility Ability to multi-task Excellent Verbal and Written Communication Skills PC knowledge including email knowledge; Word and Excel preferred Typing Skills Ability to Separate Emotion and respond objectively Works well in a team environment Minimum requirement for WiFi speed — high-speed connection Need quiet workspace, free of background noise, and good for video meetings/chats Preferred Skills Social Media Moderation Experience Work Environment / Physical Requirements Must have a minimum high-speed WiFi connection Must have a quiet workspace, free of background noise, and suitable for video meetings/chats Benefits Medical, Vision, and Dental Insurance Plans 401k Retirement Fund About the Client This Fortune 100 retailer is the world's leading off-price apparel and home fashions company, operating more than 5,200 stores across ten countries — including iconic retail banners in the United States, Canada, Europe, and Australia — and employing buyers, merchants, retail professionals, and corporate specialists across merchandising, operations, supply chain, finance, marketing, and technology. Built on a distinctive value proposition of delivering quality, brand-name, and designer merchandise at prices typically 20 to 60 percent below full-price retail, the organization has perfected the off-price model over decades and continues to grow its global footprint, creating meaningful career pathways for motivated professionals who thrive in fast-paced, entrepreneurially driven environments. About GTT GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada. Job Number: 26-12986

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