Head of Support, Enterprise Healthcare SaaS
Vitalize
A healthcare technology company based in San Francisco is seeking a Head of Support to lead and develop a customer support team. This role requires hands-on execution and strategic leadership, focusing on building efficient support systems and ensuring high customer satisfaction. The ideal candidate will have 3–8+ years of experience in support leadership, a strong systems thinking approach, and excellent communication skills with non-technical users. #J-18808-Ljbffr Vitalize
- ...brings real-time decision support to clinical leaders,... ...differentiator . We sell large enterprise contracts to health... .... We're hiring a Head of Support to own this... ...experience at a high‑growth SaaS company (saw multiple... ...‑technical end users (healthcare, education, government)...SuggestedWork at office3 days per week
$180k - $230k
...economy, you’ll love it here. Role: Head of IT and Production Support Basic Job Details Job Type: Full... ...operations, customer reliability, and enterprise IT. It is ideal for a technical leader... ...support teams in high‑growth B2B SaaS environments where reliability, compliance...SuggestedFull timeWork at officeImmediate startRemote workMonday to Friday- SupportFinity™ is looking for a Product Support Leader to oversee the West Coast customer support team. The role involves developing team capabilities, managing operations, and enhancing customer engagement strategies as the company scales its platform. Candidates should...Suggested
$180k - $230k
...economy, you'll love it here. Role: Head of IT and Production Support Location: Hayes Valley, San... ...operations, customer reliability, and enterprise IT. It is ideal for a technical... ...production support teams in high-growth B2B SaaS environments where reliability,...SuggestedFull timeWork at officeImmediate startRemote workMonday to Friday- ...accounts to the apps they use every day. Our Support team plays a critical role—delivering fast... ...customers get more from our products. As Head of Support, you will own our global... ...managers (manager‑of‑managers) in a scaling B2B SaaS or API company. 3+ years running global...SuggestedWork experience placementLocal area
$154.9k - $206.7k
Getnooks is seeking a Technical Support Manager in San Francisco to lead and scale support for their AI Sequencing product line. The role... ...experience, including 2+ in management, preferably within a B2B SaaS environment. Competitive compensation ranges from $154,900 to $2...- ...growing digital health organisation seeking an exceptional Head of Customer Support, who will build and lead their support function from the ground... ...or early support leader within a startup environment within SaaS or HealthTech. You are equally comfortable resolving complex...
- Casca is seeking a Director of Customer Support to build and lead the customer support function from the ground up, ensuring high-quality... ...least five years in a leadership role, and a background in B2B SaaS or fintech. Competitive compensation and opportunities for professional...
- Plaid Inc in San Francisco is seeking a Head of Support to own global support strategy. You will lead a distributed team focused on delivering... ...in the industry with a strong background in fintech or B2B SaaS. Join us in unlocking financial freedom by leading the gold standard...
$35 - $45 per hour
Roo is hiring a Senior Client Support Enterprise Specialist in San Francisco to enhance user experiences on our veterinary staffing platform. The role involves managing the enterprise support communication and resolving issues. The ideal candidate has a strong background...Hourly pay- About the Role We’re looking for a Director of Customer Support to build and lead the support function that keeps our bank customers successful... ...building or significantly scaling a support function at a B2B SaaS or fintech company Deep empathy for customers and a genuine...
- ...comfort of their homes. Backed by leading healthcare investors like SignalFire, we've powered... ...the biggest opportunities are to reduce support volume, improve the product, and build self... ...support or customer experience at a B2B SaaS company, with at least 1-2 years leading...Flexible hours
- Slope is seeking a Technical Leader for its L1 Support Engineering team, based in San Francisco. This role focuses on managing support for enterprise accounts, ensuring quick resolutions and high customer satisfaction. You'll collaborate closely with both enterprise clients...
$55k - $60k
...San Francisco, Arine is a rapidly growing healthcare technology and clinical services company... ...like by solving these issues through our SaaS platform, combining cutting‑edge data science... ...AI company. The Role Lead Clinical Support Specialist - manage a patient engagement...Remote jobLive in$55k - $60k
...San Francisco, Arine is a rapidly growing healthcare technology and clinical services company... ...these issues through our software platform (SaaS). We combine cutting edge data science,... ...Role We are looking for a Lead Clinical Support Specialist to assist in leading one of the...Live inRemote work- Sesame is seeking a Customer Experience Manager in San Francisco to build and lead their support function. As the first in this role, you will craft processes, manage customer support, and enhance customer experiences across products. We're looking for someone with 5+ years...
$300 per month
...trusted partner to the business, not just a support queue. As the function scales, you’ll... ...expansions, hardware lifecycle refreshes, and SaaS migrations Serving as a trusted... ...8+ years of experience in IT systems or enterprise support environments Benefits: Industry...Temporary workWork at officeNight shift- ...-environment global operation that serves the world’s largest enterprises and government entities. This is a unique leadership opportunity... ...‑one customers. What You’ll Do As the Director of Production Support Engineering, you will be the strategic leader and people...
$130k - $160k
Hi! I'm Allie, Head of Support at Ashby. I have had the privilege of working with an incredible... ...a Technical Support Team in a B2B SaaS environment. Demonstrated ability to make... ...Familiarity with ATS/HRIS platforms or other enterprise systems is a plus. Systems Thinking &...Work at office$150k - $175k
Debtt Group is seeking a Director of CX AI to define and execute an AI roadmap for its Client Experience organization. This role is crucial for translating AI capabilities into production solutions, enhancing workflows across multiple sites in the United States. The ideal...$165k - $230k
WithClutch is looking for a Director of Customer Support in San Francisco to build and lead the customer support function. This role involves designing the support org, managing escalations, and ensuring excellent customer interactions. With a competitive compensation range...- ...source of truth for AI. Built on a semantic model, Omni gives enterprises a governed context graph for analytics and AI. Teams use Omni... ...company at $1.5B. About the Role We are looking for a Technical Support Manager to lead and grow our Product Expert team in San...Work at office3 days per week
- ...and a bold new identity. The role of Audiovisual Support Supervisor will be dedicated to one of our key Enterprise customers. In this senior-level role, you lead... ...your best work. Here’s a look at what we offer: Healthcare, vision & dental coverage to keep you and your...Flexible hours
$55k - $60k
A healthcare technology company based in San Francisco is seeking a Lead Clinical Support Specialist to manage a clinical engagement program aiming for five-star results in Medicare measures. The role involves oversight of clinical project goals, intervention strategy development...Remote job$55k - $60k
A healthcare technology firm in San Francisco is seeking a Lead Clinical Support Specialist to manage a patient engagement program focusing on improving healthcare outcomes. This role involves partnering with pharmacists and other healthcare providers, overseeing clinical...Remote job$92.09k
...expectations for and oversee the quality of property management services provided to tenants, including setting goals and objectives for Supportive Housing Managers (SHM) to improve residential buildings. Administration and Operations Work with the department leadership to...Full timeWork at office- About the Role We are looking for an experienced IT Support Lead to deliver exceptional technical support while helping scale and improve... ...across macOS, Windows, mobile devices, office technology, and SaaS applications. Act as the senior escalation point for complex support...Temporary workWork at officeLocal areaRemote workFlexible hoursShift work
- ...A healthcare organization is seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on leader with strong healthcare IT knowledge, training...Remote work
- ...stages of their time at OpenAI. ETX is a team of includes IT Support, Logistics, System Operations, and ITAV. About the Role As Executive... ...and device management (e.g. Azure AD, Jamf, Intune) and enterprise collaboration tools like Google Workspace, Office 365, Slack,...Work at office
- Checkr in San Francisco is seeking a Senior IT Support Engineer to serve as the primary onsite support lead. This individual will ensure... ...qualifications include 5+ years of experience in Mac and PC support, a heavy SaaS-based environment, and strong problem-solving skills. Benefits...
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