Global Head of Support & Customer Experience
Plaid Inc
Plaid Inc in San Francisco is seeking a Head of Support to own global support strategy. You will lead a distributed team focused on delivering high-quality customer support while managing critical incidents and aligning with cross-functional teams. The ideal candidate has extensive experience in technical customer support, at least 10 years in the industry with a strong background in fintech or B2B SaaS. Join us in unlocking financial freedom by leading the gold standard of support in fintech. #J-18808-Ljbffr Plaid Inc
- ...based in San Francisco, is looking for a Head of Support to lead global support operations. You will craft strategies to enhance customer satisfaction and manage a distributed team. The ideal candidate has extensive experience in technical support, particularly in fintech...Suggested
- Notion is seeking a Head of Support, AMER to design and own the strategy for leading and scaling a high‑impact team across two AMER hubs.... ...the operating model, and drive execution in partnership with Global CX, AMER CS and Sales Leadership. This is a senior CX leadership...Suggested
$300 per month
...infrastructure. About This Role: As the Director of Customer Support, you will be instrumental in expanding... ...On: Build, lead, and scale Crusoe’s global Customer Support organization. Develop... ...-performing customer support teams. Experience building support procedures, global...SuggestedTemporary work$185k - $250k
...building AI that makes humans more effective, improves the customer experience, and eliminates friction at every step. We're adding ~1,000... ...but you're building the scalable version. There is no large support structure waiting for you. No dedicated CRM team, no project...SuggestedWork at officeImmediate startRelocation- ...Planet, and part of the Global Alliance for Banking on... ...good. We don’t just support environmental and social... ...wins, tackle challenges head-on, and push boundaries... ...internal salary structures, experience, skills and other job-... ...Hiring: Director of Customer Experience We’...SuggestedFull timeTemporary workImmediate startRemote work
$150k - $170k
...roadmap and company‑wide strategy; synthesize customer trends, collect product feedback, and... ..., documentation, and training that supports the overall team Support our customers by... ...thrive in this role, you have: 7+ years experience managing a customer support team in a start...Self employmentRemote workFlexible hours$263.33k - $291.67k
About the Role The Uber Eats Global Delivery Partnerships team is seeking a highly accomplished... ...of 6 years of full‑time, progressive experience Experience in end‑to‑end global... ...or marketplace solutions, specifically supporting direct‑to‑consumer delivery at a high‑growth...Full timeFlexible hours- Airwallex is seeking a founding Global Customer Insights Lead in San Francisco to interview customers, run surveys, and deliver executive-ready reports. You’ll define the insights strategy and scale a distributed team across time zones, partnering with senior stakeholders...
$170k - $200k
..., including but not limited to relevant experience, skills and other qualifications, geographic... ...payments and financial platform for global businesses. Powered by our unique combination... ...the team We’re launching a brand-new Customer Insights function within Operations...Full timeTemporary workLocal areaWorldwideFlexible hours- Airwallex is seeking a Customer Insights Lead in San Francisco to spearhead their new insights function, focusing on customer intelligence... ...impact on product and investment decisions. Join Airwallex’s mission in revolutionizing global payments! #J-18808-Ljbffr Airwallex
$145k - $190k
...underwriting, servicing, compliance, and customer service for our partners. We’re a... ...the Position We are looking for a Head of Customer Experience to own and scale Parafin's entire customer... ...the vision and strategy for how we support millions of small businesses across...Full timeWork at officeWork from homeFlexible hoursShift work- ...is seeking an Engagement Manager for its Global Analytics team. This role involves... ...leading large-scale projects, building senior customer relationships, and managing project... ...The ideal candidate will have 8+ years of experience in consulting with deep knowledge of healthcare...Flexible hours
$239k - $270k
Menlo Ventures is looking for a leader of Customer Experience & Safety Operations at Suno in San Francisco. You will spearhead support and community teams to ensure user trust and operational efficiency in a fast-paced environment. Ideal candidates will have over 12 years...- Parafin is seeking a Head of Customer Experience to own and scale the entire CX function. This full-time exempt leadership role is based onsite... ...to the executive team. You will define the vision for supporting millions of small businesses across partner platforms, building...Remote jobFull time
- ...service. Team Leadership & Collaboration Work with Associates to support client service and business development activities; reporting... ...required; advanced degree preferred. Minimum 12+ years of experience in client relationship management, business development, investment...
- Uber is seeking a Global Actioning Support Lead to drive strategy and global execution for user actioning, ensuring platform access and governance... ...program management, and building a data-informed feedback loop to improve customer actioning at Uber. #J-18808-Ljbffr Uber
- ...Sr. Relationship Manager -Global Commercial Bank - Middle Market - Technology Group... ...attracting and developing exceptional talent, supporting our teammates' physical, emotional, and... ...Business Development Client Experience Branding Continuous Improvement Data...Work experience placementWork at officeShift workDay shift
$185k - $200k
...success allows MillerKnoll to support causes that align with our... ...beautiful future for everyone. The Global Enterprise Account Manager... ...with large, expanding, customers and securing multi-location revenue... ...progress. Skills and experience needed for this role include:...Full timeContract workTemporary work$80k - $150k
...quality consumer / B2B research. Global brands like Unilever, Google,... ...companies understand their customers and how well they can serve... ...incredible engineering ability, and experience building companies. #3 How... ...operator. This is not a support role. You will shape pilots,...- ...governance, and sustainable growth. The Head of Support is responsible for ensuring the... ...Managing Director and operates within the global Umdasch Group framework. Key Responsibilities... ...a plus (not required) CPA is mandatory Experience 3-5 years of experience in financial...Contract workLocal area
$220k - $260k
...workdays. About the Role The Head of Support, AMER will design and own... ...execution in close partnership with Global CX, AMER CS and Sales... ...reflecting the unique needs of AMER customers. You will collaborate... ...both the agent and customer experience. The successful candidate...Work at officeLocal area- ...by building the tools and experiences that thousands of developers... ...apps they use every day. Our Support team plays a critical role—... ...resolves issues and helps customers get more from our products. As Head of Support, you will own our global support strategy and...Work experience placementLocal area
- ...Notinos (our employees) are customer zero in bringing this future... ...CS Operations Lead , you will support the Customer Success team to... ...data. Strategic Partnership & Global Influence : Develop analyses... ...Customer Success and Customer Experience. Present optionality to leadership...Work at officeLocal area
$265k - $320k
...Enterprise Customer Success Manager Join Anthropic's Customer Success... ...Success Manager for a global technology leader with 100k employees... ...practices and guidance while supporting them as their usage (... ...enablement Own the customer experience across their lifecycle — managing...Work at officeVisa sponsorshipFlexible hours- ...more secure. The AI Customer Success function is... ...end-to-end post-sale experience for a portfolio of customers... ...capabilities, supporting investigators and compliance... ...directly with the Head of Customer Success and... ...Operating Rhythms: As a globally distributed team,...Hourly payContract workRemote workWorldwideWeekend work
$132.89k - $166.11k
...than 200 markets. By combining global corporate cards and banking... ...expense and accounting tasks for customers so they can focus on what... ...with the tools, resources, and support you need to grow your career.... ...deliver a seamless customer experience and advocate for product...Work at officeRemote workWork from home- ...evolves in the AI economy, at global scale, with impact your... ...Senior Manager of Enterprise Customer Success, you'll partner with... ...Has a minimum of 4-6 years of experience in Customer Success, Strategic... ...Success, Account Management, Support, Education/University partnerships...Full timeWork at officeRemote workFlexible hours
$140k - $160k
...Senior Customer Success Manager San Francisco, California Sauce... ...plans, improve customer experience, and explore expansion opportunities... ...product, marketing, and support functions. Provide ongoing... ...tools Experience working with Global 2000 customers We are a...Shorter hoursWork at officeImmediate startRemote workWeekend work$350 per month
...Founding Customer Success Manager Gumloop is seeing massive enterprise adoption. Shopify... ...What You Bring ~6+ years of experience in Customer Success, Account Management,... ...off: 24 days for SF employees and 20 days globally, use them as you need ~$350/month wellness...Temporary workRemote work$130k - $150k
...technically proficient Enterprise Customer Success Manager to join our... ...in a SaaS environment. ~ Experience managing enterprise or... .... GoodData's AI architecture supports the implementation and operationalization... ...to end users. Trusted by global enterprises and innovative...Work at officeRemote work
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