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Global Head of Support & Customer Experience

Plaid Inc

Plaid Inc in San Francisco is seeking a Head of Support to own global support strategy. You will lead a distributed team focused on delivering high-quality customer support while managing critical incidents and aligning with cross-functional teams. The ideal candidate has extensive experience in technical customer support, at least 10 years in the industry with a strong background in fintech or B2B SaaS. Join us in unlocking financial freedom by leading the gold standard of support in fintech. #J-18808-Ljbffr Plaid Inc

Vacancy posted 3 days ago
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