Hotel General Manager

Join Princess CruisesSet a course for adventure with Princess Cruises! As one of the world's leading cruise brands and an employer of choice in the industry, Princess Cruises offers exciting career opportunities aboard a fleet recognized for exceptional guest experiences and innovation at sea. Our teammates represent more than 60 nationalities and bring diverse talents, perspectives, and experiences to life every day. Together, we create memorable moments for guests while building rewarding careers in a supportive, inclusive, and globally connected environment.At Princess Cruises, we are passionate about delivering exceptional service and creating unforgettable experiences. We are looking for individuals who share our commitment to excellence, thrive in a team environment, and take pride in making a positive impact on our guests and fellow teammates. As part of the Princess family, you'll enjoy competitive benefits, professional development opportunities, international career pathways, and the unique opportunity to explore some of the world's most breathtaking destinations.Key ResponsibilitiesLead the overall Hotel department operation onboard, ensuring all hotel functions deliver an exceptional, guest-centric experience in line with Princess Cruises standards.Direct the day-to-day performance of senior Hotel leadership, providing clear direction, support, and accountability across Guest Services, Rooms Division, Food & Beverage, Entertainment, and revenue outlets.Partner closely with the shoreside Hotel Operations Director to align shipboard operations with company strategy, performance targets, and brand initiatives.Plan, coordinate, and document current and future itinerary deployments, proactively identifying opportunities and risks related to revenue, demographics, logistics, and clearance requirements.Oversee planning for dry docks, wet docks, and other maintenance periods, working with the Technical department to minimize guest impact while ensuring hotel spaces remain safe, functional, and visually appealing.Monitor Hotel Key Performance Indicators, analyze trends, and lead timely action plans to improve guest satisfaction, operational efficiency, and financial performance.Oversee and continuously improve the embarkation, disembarkation, tender, and shore excursion experience, ensuring smooth operations and consistent delivery of the Princess product.Collaborate with the Chief Engineer Officer and Technical team to maintain the appearance, reliability, and functionality of all hotel facilities, equipment, and public areas.Work with the Senior Doctor to ensure the Medical department's guest-facing services, billing, inventory control, and regulatory records meet company, CDC, and USPH standards.Own the financial performance of all hotel revenue-generating areas, ensuring budgets, forecasts, and targets are achieved through effective planning, execution, and cost control.Guide onboard revenue managers and senior Hotel leaders to optimize pricing, programming, and promotions, adjusting quickly to guest mix, voyage profile, and performance trends.Control hotel-related costs, inventories, and consumption, ensuring compliance with company policies while maintaining product and service quality.Maintain and regularly update capital expenditure and hotel maintenance project plans, providing accurate, timely reports to the Hotel Operations Director.Set clear expectations and complete fair, timely performance appraisals for senior Hotel leaders, using observed behaviors and results as the basis for feedback and development.Observe, coach, and develop hotel team members at all levels, reinforcing role standards and building a culture of accountability, engagement, and "Consummate Host" service.Hold regular one-to-one meetings with direct reports to review performance, discuss operational priorities, support wellbeing, and align on personal development and career goals.Act as a visible brand ambassador for Princess Cruises, maintaining professional, positive relationships with guests, officers, and crew at all times.Foster an inclusive, respectful, and high-performing culture across all hotel functions, valuing diversity of backgrounds, cultures, and perspectives.Lead regular hotel inspections and product reviews, ensuring service, cleanliness, safety, and maintenance standards are consistently met or exceeded.Review guest feedback (including Passenger Relations data, Passenger in Focus files, and Let Us Know forms), identify trends and root causes, and drive cross-functional action plans to surprise and delight guests.Chair the shipboard CRUISE Steering Committee, ensuring all meetings, initiatives, and engagement activities are delivered effectively and support the onboard culture and guest experience.Skills, Knowledge & ExpertiseExtensive hospitality leadership experience with at least 10 years in progressive management roles within premium hotel, resort, or cruise environments, covering multiple hotel disciplines (Guest Services, Rooms Division, Food & Beverage, Entertainment, and revenue outlets).Proven track record of leading large, multicultural teams, with the ability to inspire, coach, and hold senior leaders accountable while fostering a positive, inclusive, and high-performance culture.Strong business and commercial acumen, including experience in budgeting, forecasting, cost control, and revenue optimization across multiple profit centers.Demonstrated expertise in guest experience management, with a passion for creating memorable, guest-centric service and a data-informed approach to resolving issues and improving satisfaction scores.Advanced organizational and strategic planning skills, with the ability to balance long-term initiatives (itinerary planning, maintenance periods, capital projects) with day-to-day operational demands.Solid understanding of public health, environmental, and safety standards (e.g. USPH, CDC, HESS), with experience embedding compliance into day-to-day hotel operations.Experience operating in highly regulated, safety-critical environments such as cruise, maritime, aviation, or large-scale hospitality operations is highly regarded.Exceptional communication and influencing skills, with the ability to present confidently, build trust with stakeholders at all levels, and navigate sensitive or complex guest and crew situations.Proven capability in change leadership, including implementing new brand initiatives, systems, and service standards while maintaining engagement and performance.Highly resilient and calm under pressure, able to make sound decisions quickly in a fast-paced, 24/7 operational environment.Strong analytical skills, comfortable working with KPIs, financial reports, and guest feedback data to identify trends, set priorities, and drive continuous improvement.High level of integrity, discretion, and sound judgment, consistently role-modeling company values and professional behavior.Fluent written and spoken English; additional languages are an advantage in a diverse, international guest and crew environment.Bachelor's degree in hospitality management, business administration, or a related field (or equivalent professional experience); advanced qualifications are an advantage.Job BenefitsEmbark on a career adventure like no other! As part of the Princess Cruises team, you'll enjoy:A competitive salary package.Your own comfortable single cabin - your private space to relax and recharge.Company-paid travel to and from the ship, so you can focus on the journey ahead.Access to exclusive areas and benefits onboard (depending on the rank and occupational group).A vibrant recreation and welfare program designed to support your well-being and work-life balance.Access to exceptional learning and development opportunities to grow your skills and advance your career.The chance to travel the world, exploring exciting destinations while doing what you love.A welcoming, inclusive, and dynamic work environment where your contributions are valued.Join us and become part of a global team that's passionate about delivering unforgettable experiences—both for our guests and for one another.